Boston Connect

When:  Jun 1, 2022 from 10:00 AM to 02:00 PM (ET)
Associated with  Massachusetts - Boston

The IAUG Connect event series is comprised of elevated local events that will allow members to network and engage with other members in their area! Attend these events to get unique insights into Avaya solutions, engage with likeminded individuals near you, and have fun!

Join us at IAUG Connect Boston, sponsored by Intradiem, for great content and networking. Lunch will be provided for registrants. Visit this page often as details are announced! In addition, all attendees will have a chance to win two Boston Red Sox tickets, as well as a Magic Johnson jersey!

Nonmembers are welcome!

IAUG Connect Boston

10:00 - 10:30 AM Registration | Coffee
Community Connect: RoundTable Discussion on Solution Resolution, Current Projects, Industry Job Openings

10:25 -10:40 AM IAUG Welcome & Introductions
10:40 - 11:10 AM
Complete the CCaaS Ecosystem with Intradiem” -  Kevin Jolliffe, SVP, North America , Intradiem
11:10 - 12:00 PM
"Building Experiences with Avaya OneCloud Experience Platform" - Steve Forcum, Director and Chief Evangelist, Marketing, Avaya
12:00- 12:15 PM
Moderated Q&A with Avaya - Moderated by  Scott Burns Telecommunications Administrator, IT Engineering & Operations

California Coast Credit Union  | IAUG Board Member

12:15 - 1:00 PM Lunch & Networking 
1:00 - 1:35 PM
"Contact Center Tips & Tricks"- Mary Doran, Lead UC Analyst, Cartus
1:35-1:55 PM
"IAUG Updates and Customer Advocacy Spotlight:  Avaya Feature Requests, Women in Technology, and more!" - Scott Burns & Kaitlynn Malinowski, IAUG
1:55- 2:00 PM Wrap up, Prize Giveaway

Learn more about our featured Sessions and Speakers:

Featured Session:
"Building Experiences with Avaya OneCloud Experience Platform"

Steve Forcum
Director and Chief Evangelist, Marketing, Avaya

More about this session:
This presentation will describe the value and differentiation of the Avaya OneCloud Experience Platform. Customers are more empowered, and demanding, than ever before. In response organizations are making adjustments to how they sell, how they service, and how they work. This presentation will demonstrate the value of creating a Total Experience strategy, why an Experience Platform is more than just a simple rebrand of CCaaS, and the value of a converged platform.

Featured Customer Session: "Contact Center Tips & Tricks"

Mary Doran
Lead UC Analyst, Cartus

More about this session:
Are you afraid of heights? Deciding to keep your feet on the ground and in an on-premise solution? Here are some tips and tricks to use variables in vectors to empower your end-users in a contact center world.

Featured Session: “Complete the CCaaS Ecosystem with Intradiem” 

Kevin Jolliffe, SVP, North America , Intradiem

Join this interactive discussion with Intradiem to learn how Intelligent Automation completes your CCaaS ecosystem by increasingefficiencies while improving the agent and customer experience.

Sponsored by Intradiem

*Non-sponsoring partners are requested to only send 2 partners from their organization, in order to ensure enough space for customers. 

Parking Information:  Guests are encouraged to park at the hotel.  Upon entering the hotel and registration area for IAUG connect, customers will receive parking validation. 


Westin Copley Place | Parliament and Adams Rooms
10 Huntington Avenue
Boston, MA 02116
Event Image


Kaitlynn Malinowski