Southern California Chapter Meeting: 7.22.2020

When:  Jul 22, 2020 from 12:00 PM to 2:00 PM (PT)
Associated with  California - Southern

Join us for a Virtual Southern California Chapter Meeting, sponsored by Carousel Industries! Get IAUG and Avaya updates & hear from Carousel on "The Agile Contact Center." Carousel will be delivering a free customized pizza straight to your door, register today & we look forward to seeing you online!


12:00 pm: IAUG Updates and Introductions 

12:10 pm: Carousel Overview 

12:20 pm: "The Agile Contact Center: Business agility through public cloud APIs, Communications Platform as a Service (CPaaS), and cloud 'overlay' solutions"  - Steve Drew, Carousel

  • What is business agility and the benefits of an agile mindset
  • Making the most of your investment – integrating cloud into your premise platform
  • Cloud APIs for transcription, analytics, sentiment analysis, and artificial intelligence
  • Communications Platform as a Service – a great first step in moving to the cloud
  • Cloud “Overlay” solutions for omni-channel capabilities
  • Skillsets and other key considerations

1:50 pm: Wrap Up & Trivia 


Avaya Spaces Dial-In Information

Please use this link to join us via web, note that Chrome is the preferred browser

Join by Phone:

Dial one of the following numbers & enter the Space ID

+1 855-378-8822

+1 513-912-0606
Space ID: 953-078-827



Dial-in Instructions:
Avaya Spaces information will be shared before the event