Join us for a Virtual Southern California Chapter Meeting, sponsored by Carousel Industries! Get IAUG and Avaya updates & hear from Carousel on "The Agile Contact Center." Carousel will be delivering a free customized pizza straight to your door, register today & we look forward to seeing you online!
Agenda:
12:00 pm: IAUG Updates and Introductions
12:10 pm: Carousel Overview
12:20 pm: "The Agile Contact Center: Business agility through public cloud APIs, Communications Platform as a Service (CPaaS), and cloud 'overlay' solutions" - Steve Drew, Carousel
- What is business agility and the benefits of an agile mindset
- Making the most of your investment – integrating cloud into your premise platform
- Cloud APIs for transcription, analytics, sentiment analysis, and artificial intelligence
- Communications Platform as a Service – a great first step in moving to the cloud
- Cloud “Overlay” solutions for omni-channel capabilities
- Skillsets and other key considerations
1:50 pm: Wrap Up & Trivia
Avaya Spaces Dial-In Information:
Please use this link to join us via web, note that Chrome is the preferred browser
Join by Phone:
Dial one of the following numbers & enter the Space ID
+1 855-378-8822
+1 513-912-0606
Space ID: 953-078-827
