Unified Communications

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  • 1.  Workplace Error?

    Posted 02-17-2023 12:44 PM

    Is anyone familiar with this error that pops up on Avaya Workplace occasionally when a call alerts on a bridge call appearance?

    "Failed to Join a Call"



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    Mike Cognato
    Telecom Engineer
    DCCC
    Marple PA
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  • 2.  RE: Workplace Error?

    Posted 02-17-2023 02:20 PM

    Is there anything interesting in the SIP Trace from SM?



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    Tom Lynn
    Forum Moderator
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  • 3.  RE: Workplace Error?

    Posted 02-22-2023 09:28 AM

    Happens very sporadically.  Can't get a trace.



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    Mike Cognato
    Telecom Engineer
    DCCC
    Marple PA
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  • 4.  RE: Workplace Error?

    Posted 02-23-2023 05:22 PM
      |   view attached

    I personally have not seen that error - I had many other issue with Bridge line when we were using AAWG with the app. - So if your using AAWG for APN the best thing you can do is move APN to SM ,  however what has been a life saver for me in the past with the app and sporadic issues is under the support tab in the menu you can report a problem and email your self the logs  / or ask the user to email you the logs when it happens then it gives you some form off base logs to look at their is sip trace in the logs as well.  Good luck, 



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    Adrian Baker
    IT
    Clayton UTZ
    SYDNEY
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