General IAUG Discussion Forum

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

Original Message:
Sent: 9/29/2023 4:02:00 PM
From: Rachel Norton
Subject: Workplace crashing on OS Sonoma

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

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Rachel Norton
Comp System Engineer
Lawrence Berkeley National Laboratory
Berkeley CA
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Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

Here is what we did to help resolve the issue with Workplace on the Sonoma OS.

In Terminal, identify running processes: ps -ef

Making sure that all unnecessary applications are closed will help reduce the list of applications as you will need to find the PID for the Workplace application

Once you find the PID you can enter the following command:  renice -n "-10" (you can set the app priority -20 to 20) -p "PID" (put PID of 'workplace' here)

Hope this helps.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

We tried the renice command on v3.33, but Workplace still crashes on Sonoma. 

Avaya has v3.21 available for download. Has anyone tested that version? 

Here is what we did to help resolve the issue with Workplace on the Sonoma OS.

In Terminal, identify running processes: ps -ef

Making sure that all unnecessary applications are closed will help reduce the list of applications as you will need to find the PID for the Workplace application

Once you find the PID you can enter the following command:  renice -n "-10" (you can set the app priority -20 to 20) -p "PID" (put PID of 'workplace' here)

Hope this helps.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

We tried the renice command on v3.33, but Workplace still crashes on Sonoma. 

Avaya has v3.21 available for download. Has anyone tested that version? 

Here is what we did to help resolve the issue with Workplace on the Sonoma OS.

In Terminal, identify running processes: ps -ef

Making sure that all unnecessary applications are closed will help reduce the list of applications as you will need to find the PID for the Workplace application

Once you find the PID you can enter the following command:  renice -n "-10" (you can set the app priority -20 to 20) -p "PID" (put PID of 'workplace' here)

Hope this helps.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.

I have several users that replaced their up-to-date version of Workplace with the older 3.21 version and they have been working with no problems.

We tried the renice command on v3.33, but Workplace still crashes on Sonoma. 

Avaya has v3.21 available for download. Has anyone tested that version? 

Here is what we did to help resolve the issue with Workplace on the Sonoma OS.

In Terminal, identify running processes: ps -ef

Making sure that all unnecessary applications are closed will help reduce the list of applications as you will need to find the PID for the Workplace application

Once you find the PID you can enter the following command:  renice -n "-10" (you can set the app priority -20 to 20) -p "PID" (put PID of 'workplace' here)

Hope this helps.

Is anyone else having problems with the Workplace Application crashing once their Mac has upgraded to OS Sonoma.  We have had several reports in our organizaton.