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  • 1.  Call Quality issues/Can't reset VGMC

    Posted 06-28-2022 08:25 AM
    We're having some call quality issues and tried to reset the vgmc's last night. They all reset fine but one. Tried DISC in switch and could, but wouldn't ENLC, had to do each port one by one. 
    When I run this command on the card, I get this:
    It looks like it's part of a node and is established.
    I also see it taking calls.
    Concerned about the number of messages compared to the others.
    1. Where do I go to see those messages
    2. How do I properly reset this card?
    Also getting these errors:
    JUN 27 19:31:49 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -332014795 (delta 18422710) data 0x69 for tcid 17 Seq Num 86. 80 713119
    JUN 27 19:31:57 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -334248678 (delta 20657362) data 0x6a for tcid 18 Seq Num 55. 81 713120
    JUN 27 19:32:20 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -332330629 (delta 18741657) data 0x6b for tcid 19 Seq Num 66. 82 713121
    JUN 27 19:32:43 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -333777870 (delta 20191120) data 0x6c for tcid 20 Seq Num 15. 83 713122
    JUN 27 19:32:51 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -332126056 (delta 18540145) data 0x6d for tcid 21 Seq Num 20. 84 713123
    JUN 27 19:32:53 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -332773782 (delta 19188113) data 0x6e for tcid 22 Seq Num 101. 85 713124
    JUN 27 19:33:06 VGW: Error sendConfigMsg find an Un-Ack msg, the cfg cmd was issued at -332563027 (delta 18978578) data 0x6f for tcid 23 Seq Num 71. 86 713125


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    Al Feinberg
    Sr. Telecommunications Analyst
    Hershey Entertainment & Resorts
    Hershey PA
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  • 2.  RE: Call Quality issues/Can't reset VGMC

    Posted 06-28-2022 02:07 PM
    we popped the card and we can manage through UCM now, still having the call quality issues.
    Not sure where to go next. It does seem like when we're at a higher traffic volume, call quality takes a dive. We're busier, but far from capacity. Our network team doesn't see anything that indicates congestion, latency, jitter, etc. Neither doesn Lumen.


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    Al Feinberg
    Sr. Telecommunications Analyst
    Hershey Entertainment & Resorts
    Hershey PA
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