Products and Services Councils

IAUG Products & Services Councils

Participation in an IAUG Council

Requirements: Members must complete the IAUG Council Application to indicate interest in council participation.  Once completed, you will be contacted by a Council Chair.

Responsibilities: Council members must be willing and able to participate in monthly conference calls, be willing to assist and field questions from members relevant to council topics, submit content ideas for year-round webinars, IAUG publications and events.

Benefits: Council members have direct access to key Avaya product managers, opportunity to define and develop future product applications for other IAUG members and Avaya customers, the opportunity to influence the direction of IAUG and more.



TEAM ENGAGEMENT & COLLABORATION COUNCIL
   

The Team Engagement and Collaboration Council is organized around Avaya’s communications platforms and products for large enterprises. The Council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya or an Avaya business partner. Products covered by this council include the Avaya Aura® Platform, Communication Manager, CS1000, Avaya Aura® Messaging, Session Border Controllers, and voice endpoint devices, as well as Avaya Flare®Experience, Avaya Collaborative Cloud™, Avaya Aura® Conferencing, and the Scopia® suite of products. In addition, the council covers the range of professional and operational services provided by Avaya and Avaya business partners.

Request to Join


CUSTOMER EXPERIENCE MANAGEMENT COUNCIL 

The Customer Experience Management Council is organized around Avaya’s next-generation contact center solutions and services. The Council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya or an Avaya business partner. Among the products covered by this council include Avaya Aura® Contact Center, Avaya Aura® Experience Portal, Proactive Outreach Manager, Customer Connections, Contract Center Control Manager, and Avaya Aura® Workforce Optimization, as well as legacy contact center platforms and applications. In addition, the council covers the range of professional and operational services provided by Avaya and Avaya business partners.

Request to Join


SECURITY, CLOUD, AND NETWORKING COUNCIL   

The Security, Cloud and Networking Council is organized around Avaya’s data networking solutions and services. The Council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya or an Avaya business partner. Products and services covered by this council include Avaya Aura® Virtualized Environment, Avaya Ethernet Switches, Routers, access control systems, and wireless LAN hardware, and the services to support them. In addition, the council covers the range of professional and operational services provided by Avaya and Avaya business partners.

Request to Join


MAINTENANCE & SERVICES COUNCIL   

The Maintenance and Services Council is organized around Avaya’s professional, operations, and support services solutions. The council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya or an Avaya business partner. Maintenance contracts are a major focus of this council.

Request to Join


EMERGING TECHNOLOGIES & ENGAGEMENT DEVELOPMENT COUNCIL   

The Emerging Technologies and Engagement Development Council is organized to provide an emphasis on new advances in technology, both at Avaya and at other technology companies. This emphasis will include the Avaya Engagement Development Platform® solutions suite. The council will be responsible for the IAUG Future Needs process, providing suggestions and feedback to Avaya around the product and services needs of our members.

Request to Join