General IAUG Discussion Forum

Hello all,

The scenario that I am trying to get more information about is moving to a new company as an employee instead of just a tech that shows up only when needed. If I have no specific task to accomplish, how can I make the best use of my time? As a consultant, I used to know that I was being dispatched for a specific task.

What are the first things that I should verify are properly documented in preparation for my time in the job? Over the long term of a system's life, I know I need to patch, check hardware's health, and the health fo the system, but I do not know what really matters most if you are the on-site day to day I.T. / Phone worker.

Thank you for any suggestions.

John, one of the most important things will be documentation.  You need to go through all the existing documentation that you can find.  Look for circuit ID's and carrier contact information.  Become familiar with your providers acccount team and escalation processes.  Check to see what kind of maintenance coverage you have with Avaya or third party.  It will take some time to get familiar with the system(s) and baseline everything but if you have the above info at hand you can always reach out to vendors for assistance.

Thanks for that. I don't think I have ever needed to think about the building's circuits if I have been sent to a site to solve some single problem or complete a single task.

In Reply to Mike Bernardin:

Look for circuit ID's and carrier contact information.  Become familiar with your providers acccount team and escalation processes.

 Look for circuit ID's and carrier contact information

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