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Engineer, Telecom Services (Kansa City, MO)

  • 1.  Engineer, Telecom Services (Kansa City, MO)

    Posted 09-12-2012 08:26 AM
    Engineer, Telecom Services (Kansa City, MO)


    We are looking to fill a direct hire roll in our Kansas City, Mo. This is a VIP position that we are looking to fill as soon as possible with the right candidate. Please apply online via the links below if you are interested.

    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1216132"]Apply Online[/URL]

    Summary:
    Able to lead, coordinate and support efforts to optimize performance in a multiple platform architectural environment. Has working knowledge of telecommunications networks, including SIP, VOIP, network connectivity, and call handling. Has experience with TDM and IP PBX systems, ACD, reporting, and other telecommunications adjuncts including call recording, IVR, call accounting, and call routing. Has experience designing, implementing, and supporting Avaya Best Services Routing and Avaya Skills Based ACD Routing, including knowledge of high design best practices, and interoperability with other telecommunications systems and adjuncts. Excellent customer service and communication skills with internal and external customers required.

    Duties and Responsibilities:
    •Complete assigned complex and/or long-term engineering projects within budget and schedule guidelines.
    •Create detailed design and deployment documentation from technical architecture designs for communications systems, networks, hardware, software, transmission and signaling systems.
    •Assists in evaluation of new products.
    •Perform problem resolution and assist in the development and documentation of department processes, technical standards, and interface applications.
    •Monitor protocol compatibility and perform systems tuning and make recommendations for improvements.
    •Assist in the planning, forecasting, implementation, and identification of resource requirements for moderately complex systems, as well as, in planning, architecture design, and engineering.
    •Coordinates, executes, assesses, and supports programs and applications.
    •Understand the technical and business aspects of creating and/or modifying an effective strategic technology plan.
    •Initiates change/improvement to the architecture as the business or technical requirements change.
    •Advises senior management on issues as they pertain to larger organizational issues/business initiatives.
    •Demonstrates broad experience and knowledge in application architecture for complex, cross-functional applications.
    •Performs other duties as assigned.


    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1216132"]Apply Online[/URL]


    Qualifications:
    Requirements:

    Education: Four (4) year degree or equivalent experience
    Experience: 5 - 7 yrs, Avaya Contact Center experience a must

    Skills:
    Demonstrates advanced knowledge of principles, concepts, and theories in ACD, VoIP, SIP, and telecommunications platforms, and has extensive knowledge of principles and concepts in other functions.
    Demonstrates advanced business knowledge and analyses the impact of emerging industry technology trends.
    Able to contribute to the strategic direction of the function.
    Understands the technical and business aspects of creating and/or modifying an effective strategic technology plan.

    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1216132"]Apply Online[/URL]


    Direct Link: [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1216132"]https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1216132[/URL]


    Job: Information Technology
    Organization: Commercial
    Primary Location: United States-Missouri-Kansas City