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  • 1.  Calling issue-cell to office extension

    Posted 05-19-2020 01:41 PM
    G3 V16 Enterprise, working from home with One-X on my laptop, office extension is not forwarded, SAC'd, EC500 is disabled, when calling from my personal cell phone the call to my campus extension immediately covers to my campus voice mailbox and my greeting asking for my password. Tracing the call appears to be okay. I can make the call with RingCentral app and my desktop app rings and can be answered but not from my cell phone. My cell is configured for off pbx station mapping. Could anyone provided guidance on why I cannot call my office extension from my personal cell phone without the call immediately covering to voice mail asking me, with my greeting, to enter my passcode? Thank you in advance.

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    David A.
    Columbia SC
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  • 2.  RE: Calling issue-cell to office extension

    Posted 05-19-2020 03:07 PM
    Hello David,

    What you are experiencing is the normal behavior as your mobile phone is still configured on the off pbx station mapping table, so even when EC500 is on disabled state system will recognize your mobile phone and will send call directly to voicemail, in order to stop that behavior you would need to remove your cell phone number from off pbx station mapping table.

    Hope it helps

    Gerardo

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    Gerardo Garza
    Senior Voice Engineer
    KTEK Resourcing LLC
    Vernon Hills IL
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