Maintenance and Services

Anyone one else having issues with a St. Louis based Avaya partner?

Alarms/tickets get ignored for many days.  Invoicing is often incorrect and in dispute.  Lack of knowledge with Enterprise solutions.

 

Any recommendations for an Enterprise user in MO?

 

Thanks.

 

Hi Russ.

Call Altura Communication.
They have a really good team and an excellent customer service.

630 981 8558.

On Sep 19, 2017 4:49 PM, "Russ Dameron" <iaug-ags@lists.iaug.org> wrote:

> Anyone one else having issues with a St. Louis based Avaya partner?
>
> Alarms/tickets get ignored for many days. Invoicing is often incorrect
> and in dispute. Lack of knowledge with Enterprise solutions.
>
>
>
> Any recommendations for an Enterprise user in MO?
>
>
>
> Thanks.
>
>
>
> -----End Original Message-----
>

Best Regards,
Donna Whitfield
Cell 319-210-7771

"What you get by achieving your goals is not as important as what you become by achieving your goals."
Zig Ziglar


On Sep 19, 2017, at 4:49 PM, Russ Dameron <iaug-ags@lists.iaug.org<mailto:iaug-ags@lists.iaug.org>> wrote:


Anyone one else having issues with a St. Louis based Avaya partner?

Alarms/tickets get ignored for many days. Invoicing is often incorrect and in dispute. Lack of knowledge with Enterprise solutions.



Any recommendations for an Enterprise user in MO?



Thanks.



-----End Original Message-----

Donna, I dont see your comment.

Thanks, how large is Altura?  They do Enterprise level apps?

 

I paste here some information about Altura.
https://www.alturacs.com/
If you want you can call my Area director and talk to him.
His name is Rob Roll. 214 550 8222

Altura Communication Solutions, with offices nationwide, is one of Avaya’s
largest authorized *Diamond Business* *Partners*, a *Cisco Select Business
Partner*, and a leading provider of communication-enabled solutions and
managed services to enterprises. For nearly two decades, enterprises
throughout North America have trusted Altura with solving their business
issues. Altura’s top-rated and industry leading managed services, combined
with key strategic partnerships across a full suite of converged voice,
video, wireless and data network solutions, provides the highest business
value to our customers. We specialize in delivering business impact to our
customers providing greater efficiency, higher revenues and lowering cost.

- Over 6,000 customer sites in government, education, healthcare and
financial markets
- One of the largest communications solutions and services organizations
in North America
- Headquartered in Fullerton, California
- Over 26 sales and service offices throughout North America


On Wed, Sep 20, 2017 at 8:10 AM, Russ D. <iaug-ags@lists.iaug.org> wrote:

> Thanks, how large is Altura? They do Enterprise level apps?
>
>
>
> -----End Original Message-----
>



--
Heron A. Leal
skype: heronleal
USA - New York +1 (917) 865 2198
USA - Chicago +1 (630) 981 8558

You could also give SKC Communications a call... we have used them for years and for the most part they have been good to work with.

https://www.skccom.com/about-us/our-locations/

------------------------------
James Davis
------------------------------

Original Message:
Sent: 09-19-2017 02:49 PM
From: Russ D.
Subject: Partner issues

Anyone one else having issues with a St. Louis based Avaya partner?

Alarms/tickets get ignored for many days.  Invoicing is often incorrect and in dispute.  Lack of knowledge with Enterprise solutions.

 

Any recommendations for an Enterprise user in MO?

 

Thanks.