Hello everyone! I've got a strange issue that many searches haven't revealed an answer for.
I'm running an Avaya Definity G3 with Communication Manager
For some external calls to my organization's main number, the call is connected to some other external number. For example, I had a call to the main number connected to my personal cell phone number. The caller had apparently not talked to anyone in my organization yet - so it wasn't a transfer. Today I learned that this had happened again, but calls were being sent to a private individual this time. Not all calls are sent to his phone, and it seems like they are not even grouped together - they occurred randomly over the space of a week. We were still receiving calls as well during this period.
My first thought was that the system was set to forward calls, possibly from some station. Looking with the 'list call-forwarding' command I found nothing out of the ordinary. I've also started investigating my Avaya 302D attendant console, but haven't found anything that jumps out at me.
Where could I look to find the root of this issue?