FAQs, Helpful Tips, and Screenshots

Expand all | Collapse all

Enable/disable EC500 remotely

Jump to Best Answer
  • 1.  Enable/disable EC500 remotely

    Posted 03-19-2020 04:16 PM
    Hello,

    Can someone point me to a good document on how to redirect inbound calls using EC500 so that the user can enable/disable remotely? Is there a way to set up a pilot number (like a telecommuting DID) for this purpose?

    Thanks,
    JJJ

    ------------------------------
    SOFTWARE VERSION
    R017x.01.0.532.0
    ------------------------------


  • 2.  RE: Enable/disable EC500 remotely

    Posted 03-19-2020 06:07 PM
    Avaya offers apps for mobile devices that allow users to enable/disable EC500 from their own device.  Avaya IX Workplace is the current branding.  It's got a dumbed down mode for EC500 vs. being the full on softphone. 





  • 3.  RE: Enable/disable EC500 remotely

    COMMITTEE MEMBER
    Posted 03-19-2020 06:11 PM
    You will want to go into the "change off-station fne" section of site administration (ASA).  For each of the entries, you can assign a DID to enable or disable the feature.  When a user calls the DID remotely, it will enable/disable the feature.

    If you can't afford the DIDs for every option, you can assign one to the "Select first line appearance" item, assign internal extensions to the others, and then have the user dial the other extension numbers by hand.  Unfortunately, if you do that method, you won't be able to use IX Workplaces in EC500 mode (that requires DIDs for each option).


    ------------------------------
    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI
    ------------------------------



  • 4.  RE: Enable/disable EC500 remotely

    Posted 03-19-2020 06:15 PM
    Oh Nick, you take the mystery out of everything!






  • 5.  RE: Enable/disable EC500 remotely

    COMMITTEE MEMBER
    Posted 03-19-2020 06:26 PM
    That's why you pay me the big bucks, right ?    ;)

    ------------------------------
    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI
    ------------------------------



  • 6.  RE: Enable/disable EC500 remotely
    Best Answer

    Posted 03-19-2020 06:45 PM
    A lot of the docs are back from 2001 and 2002.  Here's a howto page:


    EC500 Release 4 documentation:

    There are others and some entries on the Tek-tips website you can find.  Google is your friend.