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9650 IP deskphone- speakerphone and/or headset activates without call presented

  • 1.  9650 IP deskphone- speakerphone and/or headset activates without call presented

    Posted 08-23-2016 11:20 AM

    we just started having an issue with our 9650 IP deskphones in a contact center. user is not even at their desk and the headset button and/or speakerphone activates without a call presented. what can be causing this? no recent updates have been applied