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  • 1.  CMS Supervisor

    This message was posted by a user wishing to remain anonymous
    Posted 02-19-2014 09:04 AM
    No replies, thread closed.
    This post was removed


  • 2.  RE: CMS Supervisor

    Posted 02-19-2014 09:15 AM
    No replies, thread closed.
    1. Select "Tools" from inside the CMS program then click on "User Permissions."
    2. Select "ACD" or "ACD Group" from the "ACD" field depending on which type of user you need to create according to the company's IT policy.
    3. Click on "User Data" in the "Operations" list, and then click "OK."
    4. Fill in the user information for the user you are creating. Including user ID, user name, room number, telephone number, default printer, login type, maximum user count, maximum refresh rate and login ACD. Fields other than user ID and user name are optional. You enter the information that applies according to your company's IT policy for new accounts.
    5. Select "Actions" from the menu bar, and click on "Add." The user is added and can now log in to Avaya CMS.

    --

    FPS




  • 3.  RE: CMS Supervisor

    Posted 02-19-2014 09:19 AM
    No replies, thread closed.

    I already did this--still unable to assign permissions?  Same error as previously noted.



  • 4.  RE: CMS Supervisor

    Posted 02-19-2014 09:31 AM
    No replies, thread closed.

    Can post a print of how it is configured?



  • 5.  RE: CMS Supervisor

    Posted 02-19-2014 09:53 AM
    No replies, thread closed.

    Please provide more details as to what you need in order  to help.



  • 6.  RE: CMS Supervisor

    Posted 02-19-2014 10:05 AM
    No replies, thread closed.

    The user that you created is an ACD agent or supervisor?



  • 7.  RE: CMS Supervisor

    Posted 02-19-2014 10:32 AM
    No replies, thread closed.

    We just had the same error and found it to be a simple mistake

    Check the spelling of the name

    Did you use any capital letters when adding the user

    The user name must match the user permissions



  • 8.  RE: CMS Supervisor

    Posted 02-19-2014 10:59 AM
    No replies, thread closed.

    Greetings!  I am attempting to set up a CMS Supervisor login.



  • 9.  RE: CMS Supervisor

    Posted 02-19-2014 11:27 AM
    No replies, thread closed.

    1 - Select "Tools", "User Permissions", "User Data";
    2 - Set the User ID of the user;
    3 - In the dropdown menu "ACD Login", select the switch already defined.

    Now just set the access permissions skills.
    Will work.

    --

    FPS



  • 10.  CMS Supervisor

    Posted 02-19-2014 11:28 AM
    No replies, thread closed.
    I have home spun documentation I can share if interested. Send me an email to tina.gjerdset@wfhc.org<mailto:tina.gjerdset@wfhc.org>

    Tina


    From: Felipe P. Stracke [mailto:fpstracke@gmail.com]
    Sent: Wednesday, February 19, 2014 1:27 PM
    To: iaug-faq@lists.iaug.org
    Subject: [IAUG Forums] - RE: CMS Supervisor


    1 - Select "Tools", "User Permissions", "User Data";
    2 - Set the User ID of the user;
    3 - In the dropdown menu "ACD Login", select the switch already defined.

    Now just set the access permissions skills.
    Will work.

    --

    FPS

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  • 11.  RE: CMS Supervisor

    Posted 02-19-2014 12:50 PM
    No replies, thread closed.

    I got it...with a little help from my friends!

    All related to the User ID.