Hi All,
We have an IP Office v2 with release 8.1 (63). The problem is that the all phones (1608) are rebooting oftenly by themselves.
We ask the supplier regarding the this and they told us 3 things:
- PoE switch is not sufficient
- IP address conflict on the phones
- IP Phones need to be upgraded
So the first is is out as we had check them all we told them the problem could be on the 3rd one which is the firmware. They told us to download the firware from https://support.avaya.com/downloads/download-details.action?contentId=C20138271152509990_2&productId=P0468&releaseId=1.3.x
We downloaded the ZIP file and followed their instruction which is to extract the file to our Manger software folder and configure the IPO to have my laptop IP as TFTP server. I tried it and it seems not upgrading.
I tried to search online on how to upgrade but it seems there is not much of a result.
Is there anyone who can give me a step by step on upgrading the phones? People are jusst keep on complaining to me regarding this issue (phones rebooting).