We are trying to amend a number of report so that we can remove aban calls < 5 secs and we also want to show the adjusted aban calls (abncalls-abncalls1) as a percentage of total calls offered.
We have tried all kinds of combinations on the custom report but we either get a syntax error or a Group by error.
Currently on CMS 17 - has anyone got any wisdom on what this calculation should look like?
Thanks all :-)
I'm unable to help, but if you post your current attempt at this calculation, maybe another member can help you debug it.