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CMS Custom Report - Calculation help required

  • 1.  CMS Custom Report - Calculation help required

    Posted 12-01-2017 03:36 AM

    Hi folks,

    We are trying to amend a number of report so that we can remove aban calls < 5 secs and we also want to show the adjusted aban calls (abncalls-abncalls1) as a percentage of total calls offered.

    We have tried all kinds of combinations on the custom report but we either get a syntax error or a Group by error.

    Currently on CMS 17 - has anyone got any wisdom on what this calculation should look like?

    Thanks all :-)



  • 2.  RE: CMS Custom Report - Calculation help required

    Posted 12-01-2017 03:19 PM

    I'm unable to help, but if you post your current attempt at this calculation, maybe another member can help you debug it.

    Tom Lynn

    Principal Engineer

    Nordstrom, Inc,

    tom.lynn@nordstrom.com