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CDR for Workspace IX Cleints (Remote Workers)

  • 1.  CDR for Workspace IX Cleints (Remote Workers)

    Posted 10-09-2020 12:18 PM

    Dear All,

    During pandemic situation most of users are remote working on Avaya IX client (Android / iOS) as 'Remote Worker' users, I am starting getting requests from the managers / supervisors for the Call reports to analyze the call stats (answered / unanswered calls). This is for non call center environment.

    I would like to know if anyone here handling the similar situation and what are the options we have to generate such reports. 
    We have CDR software but its primarily fetching data from CM to provide reports for H323 endpoints.

    This is for Avaya Aura 7.1 environment .

    Please share your feedback on this.
    Thanks





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    Arslan Ali
    UC Consultant
    Vodafone
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