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2050 softphone reconnects every 5 minutes

  • 1.  2050 softphone reconnects every 5 minutes

    Posted 03-17-2020 12:43 PM
    CS1K 7.6
    Palo Alto Global Protect VPN  v4.0.7-5
    i2050PC softphone

    We've just deployed laptops for agents to work at home and we're finding that the softphones are losing their connection and reconnecting every 5 minutes. Can't find a time out setting on the phone or the VPN client that would cause this.
    Anything we can check?


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    Al Feinberg
    Sr. Telecommunications Analyst
    Hershey Entertainment & Resorts
    Hershey PA
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