Nortel CS1K v7.6
When we transfer calls externally to a toll free number, the caller ID shows our CDP code and the extension of the TN that transferred the call. The carrier is rejecting the call because it's looking for a valid DID.
This was working flawlessly for years, so not sure what's changed (nothing on our end)
The curveball is that the phone lives on a networked PBX, using CDP taking it across the network using SIP trunks to our main PBX with a CDN, that hits an AACC script that uses a ROUTE CALL command to send the call out on SIP trunks to CenturyLink
Best case is I'd like to display the caller's number, second choice would be the CLID of the extension that initiated the transfer.
As I type this I had a couple ideas to try, but wondering if anyone has any thoughts on this.
Thanks
Stay healthy!
Al
------------------------------
Al Feinberg
Sr. Telecommunications Analyst
Hershey Entertainment & Resorts
Hershey PA
------------------------------