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  • 1.  Equinox calls failing with "+" plus sign

    Posted 06-13-2018 02:38 PM

    Using Equinox on either iPhone or Android, any call with a "+" plus sign in front of it fails, such as when a phone contact is selected that is in E.164 format. It looks like 011 is added in the plus's place, like it wants to be an international call. In Equinox, the advanced setting "Apply dialing rules to '+' numbers" defaults to on, but toggling it off causes the call to fail in a different way. All other iterations of dialing work fine: 1+NPA+NXX, NPA+NXX, and even NXX is rigged to append 1NPA for intra-NPA dialing. All my other Equinox dialing rules work fine as well.

    I've included my traces below. Anyone have an idea where to fix this? (Note: identifying numbers have been modified for privacy. We're pretending we're trying to dial (987) 654-3210 from extension 1234)

    *** Failed call to +19876543210 with "Apply dialing rules to '+' numbers" toggled ON ***

    09:40:48.488 |--INVITE-->|           |           | (1) T:901119876543210 F:1234 U:901119876543210

    09:40:48.489 |<--Trying--|           |           | (1) 100 Trying

    09:40:48.492 |           |--INVITE-->|           | (1) T:901119876543210 F:1234 U:901119876543210 P:imsorig

    09:40:48.493 |           |<--Trying--|           | (1) 100 Trying

    09:40:48.496 |           |<--PUBLISH-|           | (2) sips:1234@mydomain.net

    09:40:48.497 |           |<--Forbidd-|           | (1) 403 Forbidden (Denial 1343)

    09:40:48.497 |           |--200 OK-->|           | (2) 200 OK (PUBLISH)

    09:40:48.498 |<--NOTIFY--|           |           | (3) <sip:1234@mydomain.net> Ev:dialog

    09:40:48.498 |           |----ACK--->|           | (1) sip:901119876543210@mydomain.net

    09:40:48.499 |           |<--PUBLISH-|           | (4) sips:1234@mydomain.net

    09:40:48.499 |<--Forbidd-|           |           | (1) 403 Forbidden (Denial 1343)

    09:40:48.500 |----ACK--->|           |           | (1) sip:901119876543210@mydomain.net

    09:40:48.500 |           |--200 OK-->|           | (4) 200 OK (PUBLISH)

    09:40:48.500 |<--NOTIFY--|           |           | (3) <sip:1234@mydomain.net> Ev:dialog

    09:40:48.540 |--200 OK-->|           |           | (3) 200 OK (NOTIFY)

    09:40:48.548 |--200 OK-->|           |           | (3) 200 OK (NOTIFY)

     

    *** Failed call to +19876543210 with "Apply dialing rules to '+' numbers" toggled OFF ***

    14:56:41.773 |--INVITE-->|           |           | (2) T:+19876543210 F:1234 U:+19876543210

    14:56:41.774 |<--Trying--|           |           | (2) 100 Trying

    14:56:41.777 |           |--INVITE-->|           | (2) T:+19876543210 F:1234 U:+19876543210 P:imsorig

    14:56:41.778 |           |<--Trying--|           | (2) 100 Trying

    14:56:41.780 |           |<--PUBLISH-|           | (3) sips:1234@mydomain.net

    14:56:41.782 |           |--200 OK-->|           | (3) 200 OK (PUBLISH)

    14:56:41.782 |<--NOTIFY--|           |           | (4) <sip:1234@mydomain.net> Ev:dialog

    14:56:41.783 |           |<--INVITE--|           | (6) T:+19876543210 F:1234 U:+19876543210 P:origdone

    14:56:41.782 |<--NOTIFY--|           |           | (5) <sip:1234@mydomain.net> Ev:dialog

    14:56:41.783 |           |--Trying-->|           | (6) 100 Trying

    14:56:41.784 |           |--Not Fou->|           | (6) 404 Not Found (No route available)

    14:56:41.789 |--200 OK-->|           |           | (4) 200 OK (NOTIFY)

    14:56:41.823 |           |<----ACK---|           | (6) sip:+19876543210@mydomain.net

    14:56:41.824 |           |<--Not Fou-|           | (2) 404 Not Found

    14:56:41.825 |           |<--PUBLISH-|           | (7) sips:1234@mydomain.net

    14:56:41.829 |           |----ACK--->|           | (2) sip:+19876543210@mydomain.net

    14:56:41.830 |<--Not Fou-|           |           | (2) 404 Not Found

    14:56:41.831 |----ACK--->|           |           | (2) sip:+19876543210@mydomain.net

    14:56:41.831 |<--NOTIFY--|           |           | (4) <sip:1234@mydomain.net> Ev:dialog

    14:56:41.831 |<--NOTIFY--|           |           | (5) <sip:1234@mydomain.net> Ev:dialog

    14:56:41.831 |           |--200 OK-->|           | (7) 200 OK (PUBLISH)

    14:56:41.839 |--200 OK-->|           |           | (4) 200 OK (NOTIFY)




     

    ....



  • 2.  RE: Equinox calls failing with "+" plus sign

    Posted 07-05-2018 02:11 PM

    Thought I'd post the fix, if anyone else lands on this thread someday:

    I removed "011" as "Number to dial for international calls" from the Equinox dialing rules. I think the "+" pushed the number of dialed digits over 10/NPA, so it was being read as an international call and the 011 was being automatically inserted. I don't need an automatic 011 insertion, so blanking out that field solved the problem.

    ....



  • 3.  RE: Equinox calls failing with "+" plus sign

    Posted 02-22-2019 02:24 PM
    In your system manager  do you have a Communication Address set up for Avaya E.164?  We were having the same problem and discovered if we took that entry out and left just an entry for Avaya SIP the calls would work and nothing else seemed to break.

    ------------------------------
    Mary Doran
    Lead Telecom Analyst
    Cartus
    Danbury CT
    203-205-3820
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