Good afternoon,
We are on currently on Avaya CM 6.3 and have had a request to update a vector with the following..
If an extension is entered when the greeting is playing, ring the extension 3 times:
- If no answer and there is an individual employee VM associated with the extension, route the call to that person's VM. (Cover Path) Done
- If no answer and there is no individual VM, play an announcement (xxxx) and give the caller the option to:
- Press 1 to leave a VM for the department
- Remain on the line to be placed in queue
Not really sure how to tackle number 2; my initial thought was to:
Collect 1 Digit after announcement xxxx
go to messaging skill xx if digit = 1
go to step x if unconditionally
I'm not sure what happens if the person at extension 445 does not answer and they do not have a VMB; how do I get it back into the queue if they don't opt to leave a message.
Thanks in advance for help.
Joe
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Joe Lio
IT Support & Telecom Specialist
SFEFCU
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