Contact Centers, CRM Customer Engagement

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  • 1.  One-X Communicator: mic not working

    Posted 03-04-2019 05:29 AM
    Hi,

    We have a Windows 7 user here, using One-X comm. (version 6.2.11.03 SP11) and he cannot get any microphone working.
    The microphone of the laptop does not work in combination with One-X comm. and also not the microphone of a USB headset.
    The microphones work within Windows, but not in One-X comm.
    He can hear the other side via One-X comm. but the other side cannot hear him.
    We checked all audio settings, removed the software, removed all Avaya files under the appdata folder, re-installed the software but still not working...
    What can this be?

    Thanks.

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    Arjan de Goede
    Telecom technician
    Fluor
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  • 2.  RE: One-X Communicator: mic not working

    Posted 03-05-2019 01:41 AM
    Hi, 

    is the user in the office or at home when this happens? Has the headset been set as default comms device? What headset are you using? Do you have other users with a similar setup that don't have issues? 

    Thanks, 

    Sabrina

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    Sabrina Knoke
    Telecoms Engineer IV
    Abbott Rapid Diagnostics
    Bedford
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