Contact Centers, CRM Customer Engagement

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B189 Conference phone - getting contacts to dial out properly

  • 1.  B189 Conference phone - getting contacts to dial out properly

    Posted 01-25-2019 01:34 PM
    ​Hi All,
    I'm having problems getting a contact number programmed to work when dialing out on a B189 conference phone.  I've tried programming with 9, without 9, etc.  and I cannot get the call to dial out.  I've tried programming to dial just an internal extension, and I can't even get that to work.

    Any of the numbers I am trying to program as contacts work fine if just dialed from the keypad.  I can't figure out what I'm doing wrong and how I can get the contacts feature to actually work!  Any help is appreciated.  Thanks in advance.

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    Sharon Iannone
    Telecom Analyst
    Seaworld Parks & Entertainment
    Orlando FL
    4072265342
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