We had the same issue. Interestingly enough you can answer the call on the cell phone if you let it ring a few times first. The fix was to change Cellular VM Detection from Timed to Message.
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James Rawland
Telecom Engineer
PeaceHealth
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Original Message:
Sent: 01-14-2019 02:04 PM
From: David Asbill
Subject: Xmobile problem-January 2019
G3 V16 Platform 28 Enterprise Software Package, An xmobile station is created and added to off-pbx-telephone station-mapping for an analog extension, the security codes match, etc. With xmobile enabled and calling the extension, the extension rings and the cell phone rings but when the cell phone is answered the call immediately disconnects on the cell phone but the extension continues to ring until answered or covers to voice mail. I've also tried this with another cell phone number entered on the xmobile station sheet with the same result, the cell phone disconnects when answered but the extension continues to ring. I've also created another xmobile station with the same results. Stare and compare with no issues. Cell carriers are different for the above testing. No other issues across our network. List trace of the xmobile station did not show anything that I'm aware of, the call seizes the trunk and member. It must be a setting I'm overlooking. Could this be related to Cellular Voice Mail Avoidance feature? I have read the online troubleshooting guide thoroughly and all steps appear to be okay. Any ideas from the group? Thank you in advance.
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David Asbill
Information Resource Consultant
USC
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