Contact Centers, CRM Customer Engagement

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  • 1.  Call Transfer Report

    Posted 02-07-2019 02:45 PM
    ​I need to build a report that will show me what phone number calls from a certain VDN were transferred to. 

    Has anyone built something like this?

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    Travis Dorr
    Sr. Manager Contact Center Process and Systems
    Ortho Clinical Diagnostics
    Rochester, NY
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  • 2.  RE: Call Transfer Report

    Posted 02-18-2019 02:05 PM
    Hi Travis - do you have Avaya CMS or Avaya Contact Analyzer by chance?  This can be done easily in Contact Analyzer.  It can also be done in Avaya CMS if you have the ability to run call records reports.

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    Desirae Allen
    Telecommunications Engineer
    University of Utah UIT
    Salt Lake City UT
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    Original Message