Contact Centers, CRM Customer Engagement

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  • 1.  CS1K Hospitality toll restriction

    Posted 12-07-2018 09:37 AM
    CS1K 7.6 w/Hospitality.

    OK, it's been a while since I've done anything with toll restriction, so need a refresh.

    A controlled class of service phone in a checked-in guest room has CCSA-E2A, which is toll restricted (TLD). Where do I look to see what this room can dial? Is there a table that defines the entries? I see LD 19 has CRB, but not sure how to print it or if it's even the right place to look.

    I've seen documentation that says anything with 0 or 1 after access code is denied (which leads me to believe we have to adjust with 10 digit dialing) but we have a guest room that couldn't dial a local number or a toll free number.


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    Al Feinberg
    Sr. Telecommunications Analyst
    Hershey Entertainment & Resorts
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  • 2.  RE: CS1K Hospitality toll restriction

    Posted 12-09-2018 05:54 PM

    Al-

     

    Remember the OLD days of telecom we able to have simple rules. 7 digit local and 10 digit LD. Plus ALL Area codes were N0X or N1X. Then number exhaustion snuck up on everyone with overlay rea codes, 10 digit local dialing, and even 11 digit local dialing. The fact that rates bottomed out almost took away the relevance of toll fraud and long distance blocking as you were spending $10 to save a dollar!

     

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