Contact Centers, CRM Customer Engagement

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  • 1.  Coverage path not working

    Posted 06-12-2019 03:40 PM
    So, incoming call to 5146, rings 4 times, coverage point 1 ringing 2 times, then to Point 2 which is the Original incoming station 5146 for 3 rings, then needing it to route to the voice mail of 5146 if no answer. Voice mail picks up after covering to Point 2. Each station is in the same call pickup group. Not sure if that is a problem or not but shouldn't be. Could it be a setting on a station(s) or the coverage path itself? Thanks for any assistance. Enterprise, G3 version V16, platform 28.


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    David
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