Good afternoon,
We are on Avaya CM 6.3 (waiting on 8.0 install) and would like to change the behavior of where a call is directed when someone presses "0" internally. I am using a VDN in my vectors for calls coming in to the organization. I send the calls to a VDN then Vector so it queues it to an Operator skill that we have several agents in. I have not been able to figure out how to do this internally though.
Thank you in advance for your help and insight,
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Joe Lio
IT Support & Telecom Specialist
SFEFCU
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