Contact Centers, CRM Customer Engagement

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  • 1.  J Series - who's using them?

    Posted 10-09-2018 05:23 PM
    Seriously, has anyone rolled out a big quantity - like hundreds - of J Series phones yet? (J179, J169, J139, J129)  I know a lot of folks are playing around with them, trying to gather some best practices, but I'd love to talk to someone who is truly using a bunch of these phones in a production environment. Thanks!


  • 2.  RE: J Series - who's using them?

    Posted 10-11-2018 09:08 AM
    Not sure I'll be of much help, but we have probably 7-10 in production with 2-3 in call center.  I haven't had many complaints once I got everything situated in testing.  I also have 1 or 2 that are remote workers with 1 using wireless.  I've had a couple of complaints of the wireless one restarting in the middle of a call but the call stayed up.  I haven't pursued the issue though.

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    Travis Hill
    Telephony Engineer
    Scansource
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    Original Message


  • 3.  RE: J Series - who's using them?

    Posted 12-20-2018 05:19 PM
    We're planning on rolling them out to locations where cable replacement would be difficult or too expensive.  However, our engineer that's working on the wireless configuration is having trouble with certificate requirements.   We'd love to hear your experiences with certificates and wireless infrastructure.

    Tom

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    Tom Lynn
    Principal Engineer
    Nordstrom, Inc.
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    Original Message


  • 4.  RE: J Series - who's using them?

    Posted 02-06-2019 08:53 AM
    I have deploy about 13 of them. I have the wireless one at my house and use it and works great!

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    Dustin Fails
    Telecommunications Administrator
    ACS Technologies
    843-413-8025
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    Original Message


  • 5.  RE: J Series - who's using them?

    Posted 02-17-2019 01:58 PM
    Hello,

    We are in the mix of replacing all our 9611's. We just configured the new upgrade scripts. We are working with the wireless cards, and I was told at ENGAGE 19' that the new AVAYA headsets will work with the wireless chips. One question however. How do you select a hidden SSID? I was also told that the wireless portion would not work with H.323, it had to be a SIP endpoint for wireless? We have a specific DID range that we use for SIP (Emergency Classroom Phones with a ringdown purpose to our Police Department). Any help would be appreciated!

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    Michael Forbes
    VoIP Tech II
    Florida Gulf Coast University
    FT MYERS FL
    239-5901125
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    Original Message


  • 6.  RE: J Series - who's using them?

    Posted 02-18-2019 04:06 PM

    Michael,

     

    The J129 and J179 both support the new J100 Wireless Card.  In order to use a hidden SSID, you will need to add some parameters to the 46xxsettings.txt file (or Device Services).  You will need to use the WLAN_ESSID (and other options for security, if you are using it) to join the hidden SSID.

     

    SET WLAN_ESSID mywlanSSID

    SET WLAN_SECURITY wpa2e

    ….

     

     

    -Nick



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    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    15174322528
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    Original Message


  • 7.  RE: J Series - who's using them?

    Posted 02-18-2019 04:21 PM
    Great Info! Thanks. 

    Sent from my iPhone



    Original Message


  • 8.  RE: J Series - who's using them?

    Posted 02-21-2019 10:03 AM
    Answering another part of the question, the wireless card is only supported with SIP software. 

    The H.323 software for the J169/J179 is essentially H.323 9611G software so only has capabilities inherent in that software. They actually register as 9611 with CM/IPO.

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    Gord Webster
    Product Manager
    Avaya
    16135959560
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    Original Message


  • 9.  RE: J Series - who's using them?

    Posted 06-06-2019 11:29 AM
    We are testing the J129 w/wireless card and don't see the wireless settings in the phones menu. The following settings have been added to the 46xxsettings.txt file:

    ​SET WIFISTAT 1
    SET WIFI_CON_STATUS_ON_LOGOUT 1
    SET WLAN_MAX_AUTH_FAIL_RETRIES 2
    SET ENABLE_NETWORK_CONFIG_BY_USER 1
    SET WLAN_ESSID mySSID
    SET WLAN_SECURITY wpa2psk
    SET WLAN_PASSWORD secretpassword
    SET WLAN_DSCPAUD 46
    SET WLAN_DSCPSIG 24

    The phone was booted with a wired connection and then switched to a PoE brick. Message on the display in No Ethernet.

    Any suggestions?

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    James Rawland
    Telecom Engineer
    PeaceHealth
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    Original Message


  • 10.  RE: J Series - who's using them?

    Posted 06-06-2019 01:27 PM
    Figured out why WIFI wasn't showing up. We were running older firmware. Made the mistake of searching the Avaya site for J129 firmware instead of J100 firmware.

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    James Rawland
    Telecom Engineer
    PeaceHealth
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    Original Message