IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.
Smooth Sailing: Best Practices for Contact Center New Technology Deployments
Date: Wednesday, March 1, 2017
You’ve been hard at work on bringing in new, cutting-edge technology for your Contact Center. You’re aware that 66% of technology projects suffer cost overruns and it’s critical to make sure you aren’t part of that statistic; you need absolute assurance that your deployment is seamless. In this live webinar, we’ll share best practices for deploying new Contact Center technology and empower attendees with ways to reduce risk, manage costs, and ensure success.
Presented by; Erik Delorey, Product Management Empirix
Hot Topics: Business Strategies & ROI; Cloud; Interoperability & Integration
SIP Savvy - Migrating Unified Communications Applications into a Cloud
Date: Wednesday, March 8, 2017
The presenter will begin by defining Cloud and its several models - Public, Private, and Hybrid - and discuss office configuration options including ‘thin-building’, local gateway, and survivable remote. Enumerating the enabling technologies delivered by Avaya (Licensing entitlements, Virtualization, and support for Session Initiation Protocol), attendees will learn the costs, benefits, and best practices of a Cloud deployment for UC.
Hot Topic: Business Strategies, Team Engagement & Collaboration; Tools
Presented by: Joe Ben-David, Senior Sales Engineer, Consolidated Technologies, Inc.
Protecting IoT and Other Devices from Cyberattacks
Date: Wednesday, March 15, 2017
IoT and other devices are a growing source of entry into organizations for cybercriminals. Locking down devices is traditionally complex and arduous. Learn about a new solution from Avaya that helps secure thousands of devices without requiring thousands of hours deploying and maintaining it.
Presented by: Jaime Weaver, Sr. Product Marketing Manager, Avaya
Hot Topics: Business Strategies; Emergency Services; Fabric Networking