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    IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

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    Upcoming Webinars

    Increasing Customer Lifetime Value with Self-Service


    Date: 
     Wednesday, October 4, 2017
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    In this webinar, we’ll discuss how a good self-service strategy can increase customer satisfaction and lead to improved Customer Lifetime Value (CLV). INI user experience experts will cover:

    • Caller expectations for personalized service
    • IVR as a tool for delivering superior customer service and increasing CLV
    • Net Promoter Score (NPS) and how to capture it
    • Pre vs. post call survey automation
    • Multi-channel engagement techniques to improve customer satisfaction
    • Implementation case studies

    Presented by: Maria Simonton, Voice User Interface Designer, Interactive Northwest Inc. (INI) & Kirk Jesser, Channel Manager, Interactive Northwest Inc. (INI)

    Hot Topics: Business Strategies; Customer Engagement
    Segment: Enterprise
    Feature: Mobility & ROI
    Audience: Business Leader/Decision Maker; Customer Care/Contact Center Staff & Leaders; CXO

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