Quarter 3- Improving Your Contact Center
Ensuring that your customers have a positive experience when they interact with your business is critical to building stronger loyalty and engagement. But this doesn’t start and end with the tools that enable the interactions. Customers are demanding more out of companies, and the way and frequency they chose to engage is now on their terms. To address their needs, you need instant access to a wealth of knowledge, historical data, an open communication platform and channels that allow for deeper, more meaningful interactions. The industry isn’t speaking in terms of Contact Center solutions any longer, it’s now about offering a real Customer Engagement platform, and IAUG and Avaya can give you the education, training and resources you need to make this happen.
2015 Contact Center Webinars
Popular Webinars On-Demand*:
- 2014 Webinar: SMS Text Messaging – The Uncharted Channel
Presented on February 25, 2014
Featured Speaker: Guy Clinch, Guy Clinch Consulting, LLC
- 2014 Webinar: Contact Center Customer Engagement with Secure Mobile Chat
Presented on April 16, 2014
Featured Speakers: Eric Wright, Scott Brown, Mutare
- 2014 Webinar: Getting Full-Size Collaboration for Your Midsize Businesses
Presented on July 16, 2014
Featured Speaker: Brian Wenk, Mark Massingham, Avaya
- 2014 Webinar: Migrating from Legacy IVR Solutions – How to do this and Why Now!
Presented on August 20, 2014
Featured Speaker: Tore Christensen, Jeff Jameson, Avaya
*IAUG webinars recordings are a member benefit. Please sign into your IAUG account to access the materials or Join IAUG today to take advantage of this benefit.
Top-Rated CONVERGE Session Recordings*:
*2013 Recordings are complimentary to members. 2014 Session recording bundles are for purchase. IAUG Members—log into your account to enjoy complimentary and discounted pricing.
Content from Our CONVERGE2015 Speakers: