Customer Experience Management Council

    The Customer Experience Management Council is organized around Avaya’s next-generation contact center solutions and services. The Council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya or an Avaya business partner. Among the products covered by this council include Avaya Aura® Contact Center, Avaya Aura® Experience Portal, Proactive Outreach Manager, Customer Connections, Contract Center Control Manager, and Avaya Aura® Workforce Optimization, as well as legacy contact center platforms and applications. In addition, the council covers the range of professional and operational services provided by Avaya and Avaya business partners.

    Updates from the Leadership



    File Library






    Get involved with IAUG by joining a Council.  Click here for more information!

    Council Chair  

    Christine Conner
     Progressive Insurance

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