Education

     

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    Interested in accessing relevant industry information? 190+ session recordings from CONVERGE2015 are now available on the IAUG's online store! Purchase options include the full set, or one of our hot topic bundles filled with the information you need to know, created specifically with our members in mind.

    Want a sneak peek into the CONVERGE2015 content? Check out the session recording below for "Using WFO to Improve Business Processes that Impact Customer Satisfaction" presented by Avaya. 


                                                                     
       
     
         

    *Non-IAUG Members must create an account to purchase items

    Focus on Collaboration

    To focus on collaboration, our Q1 offerings will hone in on how to take advantage of integrating products and services.Topics will include unified communications, video, integration of email, IM & voice, mobile worker engagement, and how to build a culture of collaboration within your team.      

          

    IAUG Member Price: $99
    Non-member Price: $199 

     

    Implementing SIP

    It's one of the most talked about topics in communication technology today. From implementation and migration to cost benefits and management, IAUG Q2 content will address your questions and challenges while providing you with the latest insights on everything SIP.



    IAUG Member Price: $99
    Non-member Price: $199 

    Improving Your Contact Center

    To address customer needs, you need instant access to a wealth of knowledge, historical data, an open communication platform and channels that allow for deeper, more meaningful interactions. The industry isn’t speaking in terms of Contact Center solutions any longer, it’s now about offering a real Customer Engagement platform, and IAUG and Avaya can give you the education, training and resources you need to make this happen.

    IAUG Member Price: $99
    Non-member Price: $199
     

    Reaching Your Business Goals

    With a focus on helping attendees succeed in business, these sessions will feature customer case studies
    and subject matter experts sharing their insights on how to show ROI in the budgeting process, become an influencer and how to project manage implementation across networks. These sessions are also designed to assist attendees in their own professional development by acquiring vital business skills.  

     

    IAUG Member Price: $99
    Non-member Price: $199 

    Mid-Market Trends

    This topic provides a focus on collaboration within the products and services Avaya offers. Attendees will learn how to leverage their messaging, video, and other communications platforms to enhance the ability of their users to take advantage of the benefits of real-time collaboration.

     

    IAUG Member Price: $99
    Non-member Price: $199 

    Data Networking

    Virtualization of any enterprise’s server infrastructure offers benefits in hardware consolidation and system management. Topics may include the Avaya Virtual Enterprise Network Architecture (VENA), Virtualized Applications in the Data Center, the Virtual Services Platform 7000 and Software Defined Networks (SDN). Sessions may also cover Avaya Data Networking equipment, WLAN, ERS, Core, Shortest Path Bridging (SPB) and more.


    IAUG Member Price: $99
    Non-member Price: $199

    Navigating the Cloud

    Enterprises of all sizes are looking into the flexible, frictionless infrastructure that a private, public, or hybrid cloud promises. Explore the ins and outs of the cloud and how best to incorporate it into your organization’s planning.


    IAUG Member Price: $99
    Non-member Price: $199 

    2015 Recordings- Complete Set

    Want to have access to the 190+ sessions recorded at CONVERGE2015? Take advantage of significant savings by purchasing all recorded sessions. Topics include:

    •  Focus on Collaboration
    • Implementing SIP
    • Improving Your Contact Center
    • Reaching Your Business Goals
    • Mid-Market Trends
    • Data Networking 
    • Navigating the Cloud


    CONVERGE2015 Attendee Price: $99
    IAUG Member Price: $399
    Non-member Price: $499 


    IAUG On-Demand Education

    Want more education? Check out IAUG365 for these offerings from IAUG, Avaya and our partners:

     
                
         
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    *IAUG webinars recordings are a member benefit. Please sign into your IAUG account to access the materials or Join IAUG today to take advantage of this benefit. 

    CONVERGE2013 recordings are now complimentary to all members. Please login to enjoy this member benefit. 



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