Nov 29
    2006

    Partner 18D Voice Mail button not responding

    Inactive Forum User
    [Subscriber Members]
    Extension 18 on our system seems to only work partially. I have isolated the problem to that particular line, and not the handset itself, as other phones that plug into the phone jack experience the same difficulty.

    All lines in the hunt group can be accessed fine. The intercom works fine, however neither the DND nor the Voicemail buttons respond when a handset is plugged into this extension. Voicemail is accessible, but you have to dial our main number and then hit *7 and get it that way, which is not acceptible.

    Don't seem to see anything in the documentation - HELP!
    Tom Thiel
    [Subscriber Members]
    Assuming that the buttons are not physically dead, they are just not programmed.

    Feature 00
    Press the Voice Mail button
    Press the LEFT hand Intercom button
    Dial 777
    Press the DND button
    Press Feature
    Dial 01
    Feature 00

    By the way, you access voice mail by pressing Intercom and dialing Extension 777 if the VM button is not working
    Inactive Forum User
    [Subscriber Members]
    wow, that worked perfectly - thanks!

    Help me understand something about your answer. This particular handset was plugged into ext. 11, and (**i think**) all the buttons worked fine. It's only when i moved it to ext 18 that the problem occurred. So do i understand correctly in saying the problem was not in the handset itself, but something to do with either mailbox 18, perhaps extension 18 itself? i'm confused conceptually about what you just had me do.

    but again, thank you "so so" much!
    Tom Thiel
    [Subscriber Members]
    The programming is in the extension port at the control unit, NOT in the phone itself. So if you take the phone from Ext. 11's jack, and plug it into Ext. 18's jack, it takes on whatever programming was done for Ext. 18.
    Inactive Forum User
    [Subscriber Members]
    I see. That makes sense. Much obliged.
    Inactive Forum User
    [Subscriber Members]
    I need to reset password on voicemail for Partner 18D system to a default one (1234). Please, let me know how to do that. Thank you.

    I'm not sure this is the right topic, but I could not find how to post the totally new thread
    Tom Thiel
    [Subscriber Members]
    For resetting a voice mail password, you would log into the "System Administrator's" mailbox, and from there you will find menus to deal with extensions, and an option to "initalize" a mailbox password.

    The System Administrator's mailbox varies depending on which voicemail system is being used in conjunction with your 18-D phone.

    If you don't know, dial as if you are logging into your own mailbox, and tell us exactly what it says when it answers.
    Inactive Forum User
    [Subscriber Members]
    Thank you for the reply.
    I am trying to figure out the exact sequence of buttons to reset the password.
    The message starts as:
    "Welcome to partner mail VS"

    Thank you.
    Inactive Forum User
    [Subscriber Members]
    If you need the "System Administrator" mailbox password reset, you'll need to call Denver. You would dial Intercom 777, then when prompted dial 99# then the existing password.
    Tom Thiel
    [Subscriber Members]
    For VS Mail, you would dial Intercom 777, or press the button that gets you into voice mail

    Then dial 99# as your extension number, and enter the password for the System Administrator's mailbox.

    Now press 9 for Programming, 4 for Mailboxes, dial the mailbox number and # for the mailbox that you want to reset the password for.

    Pressing 3 will reset the password back to 1234 for that mailbox.
    Inactive Forum User
    [Subscriber Members]
    Thank you very much for your help!
    Inactive Forum User
    [Subscriber Members]
    TouchToneTommy,

    To be sure, all I want to do is reset a password for a single phone extension [lucky #13].

    I have the same exact problem with my system, except for these facts :

    When I go into the VoiceMail system I get the following greeting:

    Welcome to Partner Voice Messaging

    When I try to login to the Administrator, the 99# gives me an error message:

    Login Incorrect

    Can you offer any suggestions?

    Thanks in advance.

    Adrian
    Tom Thiel
    [Subscriber Members]
    Well, for Partner Voice Messaging, the System Administrator's mailbox is 0#, then it's password and #.

    Now you have to listen to the prompts, and one of them will be to initialize a mailbox password.

    Here's where Partner Voice Messaging gets even weirder - it doesn't want Ext. 13's extension number, it want the mailbox number that is assigned to Ext. 13

    PVM is a PC card that comes in Small and Large. The Small can have up to 4 mailboxes, and the Large can have up to 16.

    By default, mailbox 1 is assigned to Ext. 10, mailbox 2 is assigned to Ext. 11, etc. So if nothing was changed, mailbox 4 is assigned to Ext. 13. But that may not be for sure.

    Once you have logged into the System Administrator's mailbox, option 1 is to assign an extension to a mailbox. Press 1, and it will ask you to enter the mailbox number and #. Dial 4#, and it will tell you which Extension it is assigned to, and ask which Extension you want to re-assign it to. Don't re-assign it, just back up. If it didn't tell you that mailbox 4 is assigned to Ext. 13, you're going to have to listen to mailbox 1, mailbox 2, etc., and make a list of what mailbox goes with what extension.

    Finally, at the top menu, select the option to initalize a mailbox password, dial the mailbox number and # that you confirmed above, and now its password will be set back to 1234.
    Inactive Forum User
    [Subscriber Members]
    TouchToneTommy,

    Many, many thanks! We are a small company with our first turnover of employee.

    Fortunately, our system has the standard defaults and I was able to reset things very quickly from your thorough description!

    Not to diminish your wisdom in anyway, but how come something like this is not available in the help or user's guide? It would seem that this would be a necessary function that any company would want to have readily available ...

    Thanks again!

    Adrian
    Tom Thiel
    [Subscriber Members]
    Glad it worked out for you!

    ALL the information is right in the manuals that come with the system - and I make sure that every customer that I install gets those manuals. If they didn't, the manuals are all online for FREE at http://support.avaya.com

    Be that as it may, I've found that most customers won't dig out even the most common procedures, things like changing the Auto Attendant prompt, or the date and time. It's got to the point that I have developed cheat sheets for most common tasks and put them on a private website so that I can pull them up and print them out while on site, or direct the customer there when they call in.

    All Times America/New_York


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