Stephan Roesgen
    [Subscriber Members]

    Hello,

    i´ve following question regarding policy routing tables. I created a base vdn, which points to a policy routing table. In this policy routing table i point to three different vdns. Type is percentage and period: 100-count. I can successfully see, that calls routed to the three different vdns on the configured percentage settings.

    But i´m not shure how the skill settings of the vdns have to be. One example:

    I haven´t configured a skill on the base vdn, because i wan´t to use the skill settings in the route-to-vnds. For example the route-to-vdn1 has the skill 1, route-to-vdn2 has the skill 2 and so on. But this doesn´t work. I´ve to configure one of the skills on the base-vdn,  then the call is routed to the agent. Can´t i use the skill settings in the route-to-vdns?

     

    Thanks!

    Richard Chandler
    Check you have VDN override set to yes to use the downstream VDNs skill settings.
    Stephan Roesgen
    [Subscriber Members]

    Hi Richard,

    that was the problem. After settings VDN override on the base vdn everything works as aspected! Thanks.


    All Times America/New_York


    Copyright © '.date("Y").'The International Avaya User Group. All Rights Reserved

    All material, files, logos and tradarks within this site are properties of their respective organizations.


    Terms of Service - Privacy Policy - Contact