Jul 19
    2012

    One-X Agent - agent login failed

    Scott Boysen
    [Subscriber Members]
    I am having trouble getting my One-X Agent to login the agentID while on VPN (cisco ssl vpn). The Station registers but the agent will not login and I can't make a call. "Add Call to Workitem Failed" is the error. "Agent Login Failed" is the error I get on attempting to log in. It works fine on the LAN.

    Any ideas what the difference is over VPN? Here are some denial events per my CM at the time of the failure of agent login...



    EVENTS REPORT

    Event Event Event Event First Last Evnt
    Type Description Data 1 Data 2 Occur Occur Cnt

    2300 Ept capabilities mismatch 5 5 07/19/17:52 07/19/17:55 5
    1644 Orig block/invalid digits 894B B100308 07/19/17:52 07/19/17:55 5
    Scott Boysen
    [Subscriber Members]
    I am still encountering this issue. I have noticed that it also occurs on Cisco IPSEC VPN as well as Cisco SSL VPN. I connected via a back-door Microsoft PPTP VPN and everything functions normally.

    Here is today's trace of the station when attempting to login and also attempting to place an outbound call. This is when connected via IPSEC.

    12:34:33 denial event 1644: Orig block/invalid digits D1=0x894b D2=0xb102e33
    12:34:33 active station 5002 cid 0x2e33
    12:34:33 denial event 2300: Ept capabilities mismatch D1=0x5 D2=0x5
    12:35:08 denial event 1644: Orig block/invalid digits D1=0x894b D2=0xb102e3e
    12:35:08 active station 5002 cid 0x2e3e
    12:35:08 denial event 2300: Ept capabilities mismatch D1=0x5 D2=0x5
    12:35:30 denial event 1644: Orig block/invalid digits D1=0x894b D2=0xb102e47
    12:35:30 active station 5002 cid 0x2e47
    12:35:30 denial event 2300: Ept capabilities mismatch D1=0x5 D2=0x5

    All Times America/New_York


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