Paul Zarbo
    [Subscriber Members]
    Hi Everyone,

    I've had great help recently and truley appreciate it.

    I'm trying to get an IP phone (9620) to connect to our switch (CM 5.2.1) from outside the network.
    The phone is connected to a cable modem, and we've given a clan a public IP address via NAT.
    The phone hits the server, but never fully registers.

    When I trace the registration process, I get...
    RCV GRQ
    SND GCF
    RCV GRQ
    SND GCF
    RCV RRQ
    SND RCF
    Denial Event 2176: SigConn fail to establish endpt xx.xxx.xx.xx data0:0x89be

    I can ping and trace to/from this clan from the outside.

    My Network Region -

    IP NETWORK REGION
    Region: 100
    Location: 100
    Name: VPN Test
    MEDIA PARAMETERS
    Codec Set: 1
    UDP Port Min: 2048
    UDP Port Max: 3029
    DIFFSERV/TOS PARAMETERS
    Call Control PHB Value: 46
    Audio PHB Value: 46
    Video PHB Value: 26
    802.1P/Q PARAMETERS
    Call Control 802.1p Priority: 6
    Audio 802.1p Priority: 6
    Video 802.1p Priority: 5
    H.323 IP ENDPOINTS
    H.323 Link Bounce Recovery? y
    Idle Traffic Interval (sec): 20
    Keep-Alive Interval (sec): 5
    Keep-Alive Count: 5
    Authoritative Domain:
    Intra-region IP-IP Direct Audio: yes
    Inter-region IP-IP Direct Audio: yes
    IP Audio Hairpinning? y
    RTCP Reporting Enabled? y
    RTCP MONITOR SERVER PARAMETERS
    Use Default Server Parameters? n
    Server IP Address: 205.142.112.204
    Server Port: 5005
    RTCP Report Period(secs): 5
    AUDIO RESOURCE RESERVATION PARAMETERS
    RSVP Enabled? n

    Page 2

    IP NETWORK REGION
    INTER-GATEWAY ALTERNATE ROUTING / DIAL PLAN TRANSPARENCY
    Incoming LDN Extension:
    Conversion To Full Public Number - Delete: Insert:
    Maximum Number of Trunks to Use for IGAR:
    Dial Plan Transparency in Survivable Mode? n
    BACKUP SERVERS(IN PRIORITY ORDER)
    1
    2
    3
    4
    5
    6
    H.323 SECURITY PROFILES
    1
    2
    3
    4
    challenge
    Allow SIP URI Conversion? y
    TCP SIGNALING LINK ESTABLISHMENT FOR AVAYA H.323 ENDPOINTS
    Near End Establishes TCP Signaling Socket? y
    Near End TCP Port Min: 61440
    Near End TCP Port Max: 61444

    Page 3

    Source Region: 100 Management
    dst codec direct WAN-BW-limits Intervening Dyn
    rgn set WAN Units Total Regions CAC
    Video
    Norm Prio Shr
    I
    G
    A
    R
    A
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    e
    1 1 y NoLimit n t
    2 1 y NoLimit n t
    3 1 y NoLimit n t
    4 1 y NoLimit n t
    5 1 y NoLimit n t
    6 1 y NoLimit n t
    7 1 y NoLimit n t
    8 1 y NoLimit n t
    9 1 y NoLimit n t
    10 1 y NoLimit n t
    11 1 y NoLimit n t
    12 1 y NoLimit n t
    13 1 y NoLimit n t
    14 1 y NoLimit n t
    15 1 y NoLimit n t

    Page 4

    Source Region: 100 Management
    dst codec direct WAN-BW-limits Intervening Dyn
    rgn set WAN Units Total Regions CAC
    Video
    Norm Prio Shr
    I
    G
    A
    R
    A
    G
    L
    M
    t
    c
    e
    16 1 y NoLimit n t
    17 1 y NoLimit n t
    18 1 y NoLimit n t
    19 1 y NoLimit n t

    Does anybody know what I need to do to get my phone to register to a CLAN from the outside?

    Thanks!
    john mazis
    [Subscriber Members]
    could you check on ip network between CLAN - modem, the firewall's setttings for the tcp port 1719/1720 and udp 1719 if these are bidirectional open?

    All Times America/New_York


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