Apr 22
    2011

    E911 Location Issues with VoIP Telephony

    Charles Chamblee
    [MTS]
    I am the switch administrator for a large campus based 8710 platform Avaya PBX running CM 4.0. Our subscribers are located across several multi-level buildings, in perimeter office spaces and cubicles. Policy allows the users to log-off their assigned IP phones and onto other available IP phones in other areas of the building in some cases. This creates a potential problem with locating a 911 caller since the PSAP receives only 10-digit ANI based on the caller's extension number. I hear rumors that Cisco has a workaround for this issue with their Call Manager VoIP system. Are there any workarounds for the Avaya VoIP solution? Possibly phone set MAC-address based location? Any ideas would be appreciated!
    AvayaTier3 bsh bshamilton
    [B & D Consulting]
    I am the switch administrator for a large campus based 8710 platform Avaya PBX running CM 4.0. Our subscribers are located across several multi-level buildings, in perimeter office spaces and cubicles. Policy allows the users to log-off their assigned IP phones and onto other available IP phones in other areas of the building in some cases. This creates a potential problem with locating a 911 caller since the PSAP receives only 10-digit ANI based on the caller's extension number. I hear rumors that Cisco has a workaround for this issue with their Call Manager VoIP system. Are there any workarounds for the Avaya VoIP solution? Possibly phone set MAC-address based location? Any ideas would be appreciated!


    See attached for Avaya

    All Times America/New_York


    Copyright © 2014.'The International Avaya User Group. All Rights Reserved

    All material, files, logos and tradarks within this site are properties of their respective organizations.


    Terms of Service - Privacy Policy - Contact