Please help for the issue where calls are not getting auto-release even when caller hangs up at his end but the call still shows active on our end (agent end). for Each and every call agents need to press the release button on the phone to release the call. Normally when caller disconnect his call it should also get disconnected at agent end but it is not happening and agent needs to press the release button to disconnect. What could be the possible cause for this?
Call are coming on one of our CO trunks for which at pbx we have setting for disconnet supervision as flllows:
Disconnect Supervision - In? y Out? n Cyclical Hunt? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y