Dec 02
    2010

    Partner ACS R8 with Messaging R7 won't go to attendant

    Anhtony Be
    [Subscriber Members]
    Hi all I am new here and I have a problem I had the system working perfect then I did something and now the automated attendant will not answer and when calls are transferred they ring 6 times are are bounced back to 10 and 10 has no mailbox either we can log on to them with 777 but no greeting or attendant we have 2 206 1 acs 8 and vms r8 should hunt group 7 start at 31 to 36 because we have a 6 port card. or should it go 30-35 ?

    Thanks for any and all help
    Tony
    Tom Thiel
    [Subscriber Members]
    Your VM port extension numbers are correct (31-36)

    The should all be assigned to Hunt Group 7 (#505-7-XX-1)

    To direct the calls to the Auto Attendant, they should be assigned to Call Dist Group 7 (#206-7-LL-1)

    VMS Hunt Delay must be set for both Day and Night modes (#506-M-LL-R)

    VMS Hunt Schedule must be set to Day or Always if you do not have a Night Service button, you can use Night Only if you have a NS button (#507-LL-M)

    Finally, for each extension with a mailbox, you must assign Auto VMS Coverage (#310-XX-1)
    Anhtony Be
    [Subscriber Members]
    Thanks Tommy! I am going over there now to try it out will report back in a few!

    Tony
    Anhtony Be
    [Subscriber Members]
    Tommy That fixed the problem! Thanks so much! Now the only thing left when we leave and put into night mode it blinks and rather going to attendant on pickup it goes to ext 10 how do we make it go to attendant?

    Thanks for all your help!

    Tony
    Anhtony Be
    [Subscriber Members]
    Sorry I should say after we leave and someone calls in it rings 5 times then says your call is being transferred and goes to ext 10 rather then the attendant picking up : (
    Tom Thiel
    [Subscriber Members]
    You've got 2 things going on here.

    The Night Service button blinking means that you've set a System Password in #403, and you must enter it after pressing the Night Service button. If you didn't mean to do that, remove that setting and Night Service will be a simple toggle.

    The business of calls being answered with "Your call is being transferred to the Operator" means that one or more of the Voice Mail ports are NOT assigned to Hunt Group 7 in #505-7-XX-1 (and ONLY VM ports should be assigned here). The call reached the VM port, is answered, but does not receive any "mode codes" to indicate how to handle the call. Failing that, the default backup option is to transfer the call to the Operator. Step through #505-7 for EVERY extensions from 10 to 57, and 76, 78, and 79 to confirm the settings.
    Anhtony Be
    [Subscriber Members]
    Thanks again Tommy I have to wait till monday to try. One last thing for the night time they want to have an announcement play first before the attendant speaks can that be done? then it goes right to the attendant with the dir listing. Or do they have to speak all the options out like the attendant ?

    Thanks again for all your help you don't know how I was pulling my hair out trying to read that manual !!!
    Tom Thiel
    [Subscriber Members]
    Partner Messaging has a Day and a Night greeting, which is toggled by either the NS button, or the weekly business schedule. So when they put it in Night Service, a completely different message will answer. Just record what they want, set it up with submenus or whatever is needed.
    Anhtony Be
    [Subscriber Members]
    Tommy, thanks so much for all your help! If you ever need help with network, server or computer issues please feel free to ask me!

    Tony
    Anhtony Be
    [Subscriber Members]
    Thanks again Tommy it works 100% now I can't thank you enough!!!!!

    Tony
    Tom Thiel
    [Subscriber Members]
    :p Good work!!

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