Oct 15
    2010

    How to forward a call into Station which has a Redirect in it

    D Todea
    [ABC Holiday Plus GmbH]
    Hi Everyone,

    good evening to you all, am sorry, am not that familair with Avaya Systems and therefore was hoping that someone could help me here. I have a Station (IP Phone 9640) here which has redirect to another station (an IP Phone 9630G), so far so good, but when the User at the 9630 gets a call and the person at the 9640 decides that he would like to speak to that caller she can't forward the call back to station 9640. What do i have to change in the settings so she can forward the call back since during the whole process the redirect remains activated?

    I hope this all makes sense somehow.

    I am looking forward to your feedback and wish you all a great weekend

    best wishes

    david
    Paul Kahn
    Is this for an Executive/Assistant situation?

    If so, instead of redirect, I would use bridged-appearances of the 9640 extension onto the 9630 extension.

    That way, the 9630 or 9640 can answer, place on hold and retrieve from hold any call.



    Hope that helps,
    Paul

    All Times America/New_York


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