"Joe Smith 18185551212" would display on a direct dialed station but the information would be cut (obviously due to character length on the screen) to look like this if calling a VDN, Agent ID, or Hunt Group is dialed:
"Joe Smith to Help Desk Hotline".
All of the information is in the call log, however this doesn't appear until the call has ended.
My question: Is there a way to remove the display for these objects so the caller ID is not cut off? If not, is there a way to reverse the fields so the name gets cut off instead of the number
I really don't understand the problem for my user, but for some reason they need to be able to see the phone number as well as the name on the active call.
Any help is much appreciated.