Inactive Forum User
    Need LOTS of help with EAS. Anybody have any suggestions on books or guides? I kind of inherited this and am learning "trial by fire". Any suggestions would be appreciated.
    Inactive Forum User
    What help do you need in EAS?
    Inactive Forum User
    Well, I have never used it. We used to have three clients, and we use the hunt/splits for our call center now. Soon we will have 12. I need info all the way from the beginning. I have pricing out now for one on one training, but would like to have some basics out of the way.
    Inactive Forum User
    EAS must be marked "y" in your switch (system-parameter customer-options).

    With EAS you assign agent id's instead of place members in the particular hunt group.

    Example of hunt group:

    Group Number: 80 ACD? y
    Group Name: Q&R Disaster Recovery Queue? n
    Group Extension: 1036 Vector? y
    Group Type: ucd-mia
    TN: 1
    COR: 1 MM Early Answer? n
    Security Code:
    ISDN Caller Display:

    Skill? y Expected Call Handling Time (sec): 180
    AAS? n
    Measured: none
    Supervisor Extension:

    Example of an agent id:

    AGENT LOGINID

    Login ID: 1379 AAS? n
    Name: G3r Maint AUDIX? n
    TN: 1 LWC Reception: spe
    COR: 75 LWC Log External Calls? n
    Coverage Path: AUDIX Name for Messaging:
    Security Code:
    Direct Agent Skill: LoginID for ISDN Display? n
    Call Handling Preference: skill-level Password:
    Password (enter again):
    Auto Answer: station
    --SN SL
    1. 45 1
    2. 05 2
    3. 15 4
    4. 25 5
    5. 80 2

    SN = Skill (hunt group) #
    SL = Skill Level (Preference of taking calls 1=1st choice to 16= least choice)

    When a user logs in the COR of the agent id takes over the stations COR.

    This is the basic stuff, I hope this helps.

    EAS is very easy to assign and very flexible.
    Inactive Forum User
    Thanks so much!! i've heard about it being easy and a great application for centers with multiple skill sets, we just haven't had the need for it yet. Now we have to switch so I'm in a bind.

    Can I have all the loginIDs set b4 I make the final switch on all of the vectors?

    Tha thing that scares me is that there is no real way to test it before you go live (a limitation I do not like about Avaya's programming)
    Inactive Forum User
    Can I have all the loginIDs set b4 I make the final switch on all of the vectors?

    I think you mean Hunt Groups, the answer is Yes.


    Tha thing that scares me is that there is no real way to test it before you go live (a limitation I do not like about Avaya's programming)

    It is a major change, but you will like it. A piece of cake.
    Inactive Forum User
    Some documentation you could review on Avaya's Support site for EAS is: http://support.avaya.com/japple/css/japple?temp.documentID=280782&temp.productID=149068&temp.releaseID=280648&temp.bucketID=160257&PAGE=Document

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