Jan 20
    2010

    Vector Programming Question

    Hank Chvatal
    [Subscriber Members]
    I need some ideas for this trickey little operation. I need to set a time limit on incoming calls into a particualr vector. The issue is that we sometimes get calls from fax servers or alarm panels and the line gets tied up do to errors on the outside. How can I program a vector step that basically disconnects the call after a set amount of time? These are all INCOMING calls not outgoing.
    nfstroll .
    [Subscriber Members]
    You can either do it in the individual vector or the system setting for vector disconnect. It's risky though since the system will not differentiate between a Fax server call or a real call that you want to handle. I'm surprised a call from a fax server would cause a problem, since it wouldn't get a tone to indicate a data endpoint.
    Hank Chvatal
    [Subscriber Members]
    Well the simle answer to this is that the calls coming in are usually from alarm panels for fire, burglary etc. When an alarm account gets closed the alarm panel doesn't necessarily get programmed accordingly. So what happens is that it continues to call the number it has programmed into it but it doesn't get a response because the receiver shows the account is closed. So the question comes up, how can I put a time limit on these calls so that one channel or member of a hunt group doesn't get consistantly tied up with one of these runaway alarm panels. The normal alarm calls should only last about 10 to 15 seconds. So how can I put a time limit in a vector that only handles those kinds of calls for say 1 minute?
    nfstroll .
    [Subscriber Members]
    I'm not really clear on what your vector steps are; are these calls queuing for an agent? Does each number go to a separate vector? If so, you could just play an announcement that says the number is disco'd. If you are pointing this to a vector that other calls also come into, there is nothing you can do in the vector to pick out those specific calls. You could point the vdn (assuming there are separate vdns) to a separate vector.

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