Sep 15
    2009

    Calling from phone log adds digits

    Jeff Ray
    [EPA / JMA]
    Hi everyone,

    I have an issue with calling from the phone log. What seems to be different from the other posts I've read about this problem is that we have 10-digit-dialing in our area. Here's the specifics:

    The metro area consists of 2 different area codes, 816 & 913.
    We are in the 913 area code.
    To call someone in the 816 area code, we don't have to dial a '1' because it is a local call. So we would dial 9+816+xxx-xxxx.
    To call someone in the 913 area code, it doesn't matter if you dial the 913 or not.

    Now the problem:
    When we try to use the call log to dial a caller that called from the 913 area code, a '9' and a '1' get added to the number. So it dials 9+1+913+xxx-xxxx. It does not do this to 816 numbers.

    Question:
    How do I stop the '1' from being added to 913 numbers when using the call log but still have it add the '1' to long distance numbers in the call log? And why doesn't it add the digits to 816 number?

    Here's the 46xxsettings info:

    ############# ENHANCED LOCAL DIALING RULES ###############
    ##
    ## These settings affect certain dialing behaviors, such as
    ## dialing numbers from the incoming Call Log or from web
    ## pages
    ##
    ## Dialing Algorithm Status
    ## Controls whether algorithm defined by parameters in
    ## this section is used during certain dialing behaviors.
    ## 0 disables algorithm.
    ## 1 enables algorithm, but not for Contacts
    ## 2 enables algorithm, including Contacts (96xx SIP only)
    ## SET ENHDIALSTAT 1
    ##
    ## Country Code
    ## For United States the value is '1'
    ## SET PHNCC 1
    ##
    ## Internal extension number length
    ## If your extension is 12345, your dial plan length is 5.
    ## On 46xx phones, the maximum extension length is 10.
    ## On 96xx phones, the maximum extension length is 13.
    ## This value must match the extension length set on your
    ## call server.
    ## SET PHNDPLENGTH 5
    ##
    ## International access code
    ## For the United States, the value is 011.
    ## SET PHNIC 011
    ##
    ## Long distance access code
    ## SET PHNLD 1
    ##
    ## National telephone number Length
    ## For example, 800-555-1111 has a length of 10.
    ## SET PHNLDLENGTH 10
    ##
    ## Outside line access code
    ## The number you press to make an outside call.
    ## SET PHNOL 9

    Thanks for your help.
    dave green
    [Not displayed]
    You are looking in the correct place.

    Currently you are running the defaults with the # remarking out the settings.

    I think there is also somthing in one of the location tables in CM.
    Andrew Bishop
    [Andrew Bishop Consulting]
    Hi everyone,

    I have an issue with calling from the phone log. What seems to be different from the other posts I've read about this problem is that we have 10-digit-dialing in our area. Here's the specifics:

    The metro area consists of 2 different area codes, 816 & 913.
    We are in the 913 area code.
    To call someone in the 816 area code, we don't have to dial a '1' because it is a local call. So we would dial 9+816+xxx-xxxx.
    To call someone in the 913 area code, it doesn't matter if you dial the 913 or not.

    Now the problem:
    When we try to use the call log to dial a caller that called from the 913 area code, a '9' and a '1' get added to the number. So it dials 9+1+913+xxx-xxxx. It does not do this to 816 numbers.

    Question:
    How do I stop the '1' from being added to 913 numbers when using the call log but still have it add the '1' to long distance numbers in the call log? And why doesn't it add the digits to 816 number?

    Here's the 46xxsettings info:

    ############# ENHANCED LOCAL DIALING RULES ###############
    ##
    ## These settings affect certain dialing behaviors, such as
    ## dialing numbers from the incoming Call Log or from web
    ## pages
    ##
    ## Dialing Algorithm Status
    ## Controls whether algorithm defined by parameters in
    ## this section is used during certain dialing behaviors.
    ## 0 disables algorithm.
    ## 1 enables algorithm, but not for Contacts
    ## 2 enables algorithm, including Contacts (96xx SIP only)
    ## SET ENHDIALSTAT 1
    ##
    ## Country Code
    ## For United States the value is '1'
    ## SET PHNCC 1
    ##
    ## Internal extension number length
    ## If your extension is 12345, your dial plan length is 5.
    ## On 46xx phones, the maximum extension length is 10.
    ## On 96xx phones, the maximum extension length is 13.
    ## This value must match the extension length set on your
    ## call server.
    ## SET PHNDPLENGTH 5
    ##
    ## International access code
    ## For the United States, the value is 011.
    ## SET PHNIC 011
    ##
    ## Long distance access code
    ## SET PHNLD 1
    ##
    ## National telephone number Length
    ## For example, 800-555-1111 has a length of 10.
    ## SET PHNLDLENGTH 10
    ##
    ## Outside line access code
    ## The number you press to make an outside call.
    ## SET PHNOL 9

    Thanks for your help.

    Hi ,

    If you are running CM4 or CM5 there is a new feature called Calltype Analysis. It basically functions like location-based ARS. You create entries in a table for each location in your system using the
    ch calltype ana command.

    Then you have to make sure you put this line in your 46xxsettings file:

    SET ENHDIALSTAT 0

    To disable the built-in code in the IP phones or you can get double digits inserted like the "9".

    I just started setting this up on our CM5.1.2 switch last week. I have two of our 14 locations built, your ARS tables for each location will help you get an idea of what you need in the calltype tables.

    Really cool thing is in CM5 it works for digital and IP sets.

    Take Care

    Andrew
    FRANCISCO JAVIE MARTINEZ RAMIRE
    [RETO TELECOMUICACIONES]
    and what about when using CM 3.1??
    with 46xx and 96xx series phones ??
    Charley Peter
    [InstaMedia]
    If you [URL="http://www.cellphonebeat.com/track-lost-stolen-cellphone.html"]misplace your phone[/URL] or lost somewhere and want to track it by IMEI or the Cell phone tracker. It makes you easy to find your phone and for the iphone you can visit in ilocalis site sure it will help you to get back your phone.

    All Times America/New_York


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