I programed it with his user name, the Network name, his current phone's IP address, Mask & Gateway (I chose the network gateway for his phone, not the PSTN G11 gateway address, which may have been the problem), and set the DNS server to point to their local DNS server. I also assigned it his extension number.
The hope was for them to just replace the old phone once they received the new one and it would just boot up and work (as it had all the same settings).
However, the reality is that it gave him the error "No peers available" and wouldn't work.
To test, I setup another phone here in my office. We have VPN tunnels going from office to office, so I can easily reach and communicate with their network. The test phone I setup here had an unused extension, an unused IP address, and a different user name. The only thing I setup differently here was using the PSTN G11 Address as the gatway during the network setup. I was hoping that would fix it, but it hasn't.
What steps am I missing when setting it up?
The numeric NetworkID also appears to be incorrect. I gave them the same name, but the ID number changed. could that be the problem?
Any help would be appreciated, I inherited the one-x system and didn't initially set it up. I also can't seem to find a concise Avaya document that deals with this scenario (if you have one, please link) .