Feb 02
    2009

    from AVL percentage to seconds

    Inung Huang
    [Subscriber Members]
    Can I assume that AVL (percentage) * total Stuff time = AVL in seconds?
    Does it apply to ACW, AHT, ACD... ect?


    Thanks millions for helping,
    Paul Blackburn
    [Subscriber Members]
    It is always better to work with the original data (e.g TI_AVAILABLE) rather using a percentage or average to calculate a total...
    Inung Huang
    [Subscriber Members]
    Thanks for the information,
    Understood,
    The only thing is I do not have generate report rights.
    I only can use the reprots exist in the system and dump data to my MS Access to generate my own reprots.

    Thanks again,
    Paul Blackburn
    [Subscriber Members]
    It might be worth asking if you have ODBC enabled (licenced) on CMS and seeing if you can get it installed. That way you could directly query the historical data from the Informix data base on CMS from within Access.

    All Times America/New_York


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