Nov 20
    2008

    ARS Problem - denial event 1166: Unassigned number

    Inactive Forum User
    [Subscriber Members]
    Hi Guys, Hoping someone can offer some help to a problem i am having with ARS from a specific location.

    I have a call denying from germany - location 26. ARS table has specific entry in the ars ana loc 26 for numbers beginning 03. Now i am sending out via a specific route pattern (427) which is dropping the first 0 and inserting 0049 (country code for Germany) - the calls are going out via circuits from the UK so the 0049 is required.
    Now when i do a list trace of the station it is attempting to send the call out from route pattern 800 (which is our UK route, therefore not insertign the 0049 - thus being an inrecognized UK number).

    ARS DIGIT ANALYSIS TABLE
    Location: 26 Percent Full: 19

    Dialed Total Route Call Node ANI
    String Min Max Pattern Type Num Reqd
    03 4 12 427 pubu n
    03020 10 15 427 pubu n
    030700150717 12 12 427 pubu n
    0333 10 15 427 pubu n
    034463 10 15 427 pubu n


    Pattern Number: 427 Pattern Name: Frankfurt Local
    SCCAN? n Secure SIP? n
    Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
    No Mrk Lmt List Del Digits QSIG
    Dgts Intw
    1: 124 0 1 0049 n user

    05:23:50 dial 9030700150717# route:ARS
    05:23:50 route-pattern 800 preference 1 cid 0xc3f
    05:23:50 seize trunk-group 124 member 32 cid 0xc3f
    05:23:50 Setup digits 030700150717
    05:23:50 Calling Number & Name NO-CPNumber NO-CPName
    05:23:50 Proceed trunk-group 124 member 32 cid 0xc3f
    05:23:50 denial event 1166: Unassigned number D1=0x8b60 D2=0xa01
    05:23:50 idle trunk-group 124 member 32 cid 0xc3f

    list ars route-chosen location 26 030700150717

    ARS ROUTE CHOSEN REPORT

    Location: 26 Partitioned Group Number: 1

    Dialed Total Route Call Node
    String Min Max Pattern Type Number Location

    030700150717 12 12 427 pubu 26

    Actual Outpulsed Digits by Preference (leading 35 of maximum 42 digit)

    1: 004930700150717 9:
    2: 10:
    3: 11:


    I have checked the main ARS table to check there is no entry overiding the location ARS.

    any ideas?
    Chris Birckhead
    [AvayaUsers.com Moderator]
    Are you sure the phone placing the phone call is defined in the correct location?
    Lars Stahlschmidt
    [Subscriber Members]
    I think there are two possibilities for the cause.
    1. The Phone that places the call is not located in Location 26
    -check the NR the phone is in (maybe check Network Map)
    2. There is a better match in ARS all table
    -I have an experience that if you use location based ARS routing then the ARS all table should be empty!
    -Use ars location tables for all locations and clear the all table solves lots of this issues.
    Regards,
    Lars
    Paul Blackburn
    [Subscriber Members]
    Looking at the trace it is picking route-pattern 800.

    I would look at route pattern 800 and see why it is picking it.
    Javed Iqbal
    [Subscriber Members]
    I had a similar problem, our 2 CM locations are connected via tie trunk - 31..when ever i dial an internal extension 3142 in this case it would give a denial event. later on I realized the ars table had a better match for this extn. below are the traces, both good and bad:

    7:00:24 active station 3168 cid 0x2c0f
    17:00:24 G711MU ss:off ps:20
    rgn:1 [10.245.89.11]:2086
    rgn:1 [10.245.81.32]:2076
    17:00:25 dial 3142 route:UDP|AAR
    17:00:25 term trunk-group 31 cid 0x2c0f
    17:00:25 dial 3142 route:UDP|AAR
    17:00:25 route-pattern 31 preference 1 location 1/ALL cid 0x2c0f
    17:00:25 seize trunk-group 31 member 87 cid 0x2c0f
    17:00:25 Calling Number & Name NO-CPNumber NO-CPName
    17:00:25 Setup digits 3142
    17:00:25 Calling Number & Name 3168 IT Helpdesk J
    17:00:25 Proceed trunk-group 31 member 87 cid 0x2c0f
    17:00:25 denial event 1166: Unassigned number D1=0x8994 D2=0x50101
    17:00:25 idle trunk-group 31 member 87 cid 0x2c0f




    time data

    17:06:51 active station 3168 cid 0x2fa9
    17:06:51 G711MU ss:off ps:20
    rgn:1 [10.245.89.11]:2086
    rgn:1 [10.245.81.34]:2188
    17:06:52 dial 3142
    17:06:52 ring station 3142 cid 0x2fa9
    17:06:52 G711MU ss:off ps:20
    rgn:1 [10.245.89.20]:2612
    rgn:1 [10.245.81.34]:2126
    17:06:53 idle station 3168 cid 0x2fa9
    Nick D'Attilo
    [AvayaUsers.com Moderator]
    I also get the denial sometimes, for me, it's when i am sending a call over a tie line to another PBX, and they do not have the number programmed yet

    All Times America/New_York


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