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    Enhance your IAUG CONVERGE2014 experience by participating in a workshop, available on both the first and last day of the conference and may be added to your registration for an additional fee of $300. 

    Follow the instructions below to add a Workshop to your existing conference registration:

    1. Login to the IAUG website
    2. Click on Registration in the menu above 
    3. Click on "Register Now"
    4. Under Already Registered, select View Registration using Registration Login
    5. Click the My Options tab
    6. Click Add Additional Options
    7. Select which seminars you would like to add
    8. Finish and click Pay 


    Avaya ESBC Bootcamp
    Sunday, 8:00am – 12:00pm
    Thursday, 8:00am - 12:00pm
    Dwight Reifsnyder, NACR
    Cost: $300

    Carrier SIP trunks provide many advantages over traditional PRIs including dynamic scaling, full geographic site redundancy, and significant cost savings. However, just as any internet data connection needs a firewall any external SIP trunk requires a Session Boarder Controller (SBC) to protect the voice circuits from attack. The purchase of Sipera added a secure, enterprise focused SBC to the Avaya UC portfolio, and with release 6.2 the SBC has been tightly integrated with Avaya’s core product line including CM, Session Manager, and other SIP based adjuncts such as messaging and contact center.

    This workshop will provide an in-depth look at Avaya’s SBC product including:

    •    Capabilities overview and comparison to other industry solutions
    •    Demonstration of out of the box installation prep
    •    Step by step programming instructions for basic SIP connectivity
    •    Operations and maintenance functionality including licensing, user permissions, upgrades, backups, etc
    •    Troubleshooting tools and techniques
    No previous SBC experience is required, and the workshop includes information relevant to both novice and advanced users.

    Avaya Aura® Session Manager and System Manager Overview
    Sunday, 8:00am – 12:00pm
    Thursday, 8:00am – 12:00pm
    John Waber, Avaya

    Cost: $300 

    This half-day workshop is a high-level, technical overview of the roles that SMGR and ASM play in, and the significant benefits they provide to enterprise customers. The session will address the differences between the Half-Call and Whole-Call Models and describe how Avaya delivers ASM and SMGR redundancy to the core and the branch locations. Following the workshop, attendees will have the background to get the most out of other conference sessions supporting ASM and SMGR.


    Avaya Aura® Messaging Overview
    Sunday, 8:00am – 12:00pm

    Don Ward, Avaya
    Cost: $300  

    This seminar will deliver a high-level review of the Avaya Aura® Messaging solution. The session will cover several facets of the solution including system components such as the Application Server, Storage Server and Avaya X Connector. This workshop will also discuss deployment architectures, user GUI’s (like the Outlook Form & user preferences), the Self-Administration features of Reach Me and Notify Me and the Caller Applications. This seminar delivers a level of understanding of Avaya Aura® Messaging that will ensure a solid foundation for any other conference sessions supporting this product.


    SMGR/ASM Architecture Virtualization
    Sunday, 8:00am – 12:00pm
    Ryan Sharpston, Senior Technical Instructor and Technical Architect, Global Knowledge

    Cost: $300  

    This seminar is designed to help participants understand the architecture that makes up the Avaya System Manager (SMGR) Platform.  The SMGR solution consists of several key components that collectively provide an enterprise with: SIP Routing and other SIP Services, as well as Centralized Product and User Management.  Avaya SMGR utilizes both physical server hardware and Virtual Machines (VMs) for deployment and management.
    Do you want to know more of how these specialized Avaya components can be customized for your specific communication environment? 
    Join us for this informative session and learn more as we take a closer look.

    This session will:

    • Describe the hardware architecture of a SMGR installation
    • Describe SMGR's relationship to System Platform (SP)
    • Describe how SMGR is virtualized as an easy-to-distribute virtual appliance
    • Pre-view information needed for installation
    • Describe connecting to the System Platform server
    • Detail the installation of the System Platform (O/S layer)
    • Deploy the SMGR template to System Platform
    • Configure the deployment with the correct parameters
    • Verification that SMGR has deployed correctly
    • Locate the installation log files


    Introduction to Session Initiation Protocol (SIP)
    Sunday, 8:00am – 12:00pm
    Thursday, 8:00am – 12:00pm
    Cheryl Nygaard, Course Director/ Instructor, Global Knowledge

    Cost: $300  

    Do you need to learn more about the IP communications protocol known as SIP? Do you need to understand SIP as a strategy? This seminar gives you a solid grounding in the purposes of SIP, the architecture and characteristics of SIP, and how SIP functions so that you are prepared to understand the behavior of the various SIP devices in your network. This course also provides a detailed description of the Avaya SIP solutions. As the SIP environment is constantly changing this seminar was revised in January 2013 to reflect the latest in SIP.

    •    An overview of SIP: how it applies to the IP marketplace including the problems SIP is designed to solve
    •    Basic examples of SIP use: to provide a context throughout the course
    •    SIP Architecture: including User Agents, Present Agents, Gateways, and Servers
    •    SIP Methods: how SIP carries out its tasks
    •    SIP Responses: how endpoints communicate
    •    SIP Header Fields: what a captured SIP packet looks like
    •    Security in a SIP Network
    •    Specific Avaya SIP Solutions


    Avaya Aura® Communication Manager Trouble Shooting Techniques
    Thursday, 8:00am – 12:00pm
    Will Parker, Avaya
    Cost: $300

    Attendees of this deep-dive session will benefit from gaining an overview on trouble shooting techniques, which are useful to have in-house for competence on Implementation and Support. This workshop will include an overview of Branch Media gateways, basic configuration of the system, registration points, timers, etc. It will also include ESS and LSP roles related to BMGs, link recovery mechanisms and associated CM forms, and BMG recovery rules and timers including identifying BMG-related alarms and error codes.


    April 27 - May 1, 2014 | Dallas, TX

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